Executive Assistant Event Specialist

Dolores S. Martinez-Reifer

Alhambra, CA ***** • 626-***-**** • ********@*****.***

Professional Summary

Results-oriented Event Manager offering fifteen years of outstanding project achievements from proposal to production within the event industry. Possessing key talents in conflict resolution, issues mitigation and customer satisfaction assurance. Proven to be effective in cultivating lasting working relationships, excellent communication skills. Excels at event management and project management, highly effective in safety and security of venues, festivals and buildouts. Qualified and skilled in non-profit and fundraising affairs. Skills

Detailed /Research Oriented

Microsoft Office Proficient (Word, Excel,

Power point)

AP/AR- Quick Books Proficient

Policy Development and Enforcement

Facilities Management and Maintenance

Event Staffing

Managing Live Events /Event Operations

Problem Anticipation and Resolution

Event Planning and Management

Work History

Event Manager, 06/2022 to 10/2022

Pasadena Convention Center – Pasadena, CA

Managed administrative logistics of events planning, event booking and event promotions. Oversaw preparation and management of event budgets to deliver at or below projected costs. Fulfilled contractual obligations for rehearsal and day of event coordination. Planned and organized activities, details and timelines for events. Solicited feedback from clients to assess event success and uncover opportunities for improvement.

Interviewed clients to understand event scopes of work, establish budgets and determine timelines for venue selection, guest list finalization, and rehearsal, ceremonies, and receptions. Supervised onsite team of caterers, audio-visual technicians, and facility management team. Evaluated existing plans, processes and events planning services to identify opportunities for improvement.

Generated client retention by accurately organizing and executing trade shows and events. Event Services Manager/ Guest Service Coordinator, 03/2018 to 08/2021 SMG/ The Greek Theatre – Los Angeles, CA

Managed, hired, trained and supervised part-time staff of Event Services Department to include ushers and ticket takers

Ensured success of event activities by supervising and training guest service staff Maintained and generated positive public relations with patrons and staff and creates a high level of customer service within the Guest Service department Has worked many extended/irregular hours including nights, weekends and holidays to ensure all aspects of event are complete and managed through to completion Prepares schedules for all Guest Service staff and Supervisors Responsible for multiple supervisory tasks in accordance with SMG's policies i.e., evaluating performance; rewarding; disciplining employees in conjunction with Human Resources Addressed complaints and resolved issues, to include patrons as well as employees Worked closely with security personnel to ensure a secure and safe environment for patrons and staff

Provided multiple reports for event services, staffing, attendance, security, operational needs as well as eviction reporting.

Executive Assistant /Event Specialist/ Project Manager, 10/2014 to 02/2018 A1 Party Events – Covina, CA

Managed and maintained the office of the Event Sales Manager Coordinated events with sales over $50k per event

Sales goals met monthly on an average of $350k/month Project Managed multiple event crews and event staff for projects over $100K to include but not limited to staffing, equipment, permits, OSHA and security needs Cultivated client and prospective venue and vendor relationships Oversaw all needs, vendor orders, construction, manufacturing of equipment and city permits in a timely fashion and assist clients with process through to completion of event Handled all correspondence between clients, vendors, purchasing agents, manufacturing and sales coordinators

Scheduled and handled staffing, order of operations, accounting issues, logistics and execution of events

To include but not limited to staffing, equipment, permits, OSHA and security needs Event Specialist, 12/2001 to 09/2010

Rubies Productions – Pasadena, CA

Developed and managed events; Non-profit, corporate events and private events o Toyota Corporation multiple employee and vendor events per year o United Outreach Ministries

/non-profit events

Oversaw and negotiated all contracts for clients with vendors, contractors and manufacturing Worked closely with clients to develop their events from ground up, i.e., fundraising efforts, budgets, procurement and cataloging items for auctions and silent auctions if needed O RHS Alumni and Scholarship events

Managed all event coordinators, staffing, vendors and other outside contracted personnel Executive Assistant / Administrative Support, 09/2007 to 05/2009 Family Catholic Church – Pasadena, CA

Managed and maintained office of two executive directors Oversaw all events for ministries and church functions o Annual Gala, entertainment, auction o Assisted in procurement and maintained budgets o Guests and donors for all events were solidified by my office

Oversaw all scheduling and communication for events, donors and grantors Event Marketing Office Manager, 10/2006 to 08/2007 Scented Garden Events and Unique Designs – Los Angeles, CA Client contact and event preparation

Handled all vendor and venue contact and contracts Assisted owner with company personnel and Human resource needs Accounting Supervisor, 04/1996 to 02/2007

Case Parts Company – Monterey Park, CA

Supervised accounting department of 15 people

Managed and maintained client relations, periodic customer service/outside sales visits of VIP clients

Maintained personal books for company owner and daily will call/petty cash monies Implemented and assisted in the roll out of new computer software for all three branches Assisted in opening of Seattle and Missouri branches, oversaw satellite braches accounting daily

Managed human resource needs for three branches.

Education

B.S: Business Accounting: Minor in Political Science, 2015 Cal State University - Long Beach, CA

.

Event Specialist /Event management Certificate Program Mount San Antonio College

Diploma

Schurr High School - Montebello, CA

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