Customer Service Desk

EXPERIENCE

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Troy, Ohio

Kroger Marketplace

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• Used handheld device to scan, locate and pack customers' online orders

Picked items quickly and finished orders in under 60 minutes

• Communicated with supervisor to determine appropriate replacement items;

provided rainchecks to customers for out of stock items

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Answered phone to determine customers' location and what order they had placed

Bagged items; carried out and packed into vehicles

Provided excellent customer service by asking customer if they found everything correctly and directing them to the service desk for any additional needs

Packer

Troy, Ohio

Crown through Staffmark

6/2019 - 9/2019

Packed a variety of sized Honda automotive parts

Prepared parts for packing by placing into plastic bag: sealed bags using sealing gun

Placed parts into cardboard boxes and secured boxes with tape

• Counted number of parts that went into the box, printed labels, and labeled each box of parts

• Swept floors and removed trash at end of each shift