Operations Manager

Walmart; Operations Manager / Coach

June **** - Present Cleveland, Mississippi

*Coordinate and oversee total store activities and assignments. *Provide supervision and development opportunities for team leads and associates by hiring, training, mentoring, and providing support. *Ensure storewide compliance with safety, policies, processes, and procedures. *Perform daily operations and submit sales reporting.

WH3 Care Properties; Operations Manager

February 2017 - May 2022 Clarksdale, Mississippi

*Provide support services through end-of-life care to clients in Coahoma County. *Facilitate client appointments, travel, and management of personal finances. *Lead, coach, manage team of direct support professionals responsible for aiding with activities of daily living and hospice care. *Long term planning, organizing, and supervising of internal processes to create and implement initiatives that further company goals. *Deliver exceptional customer service and support.

REM Wisconsin; Direct Support Professional

January 2013 – October 2015 Madison, Wisconsin

*Provide direct patient care and assistance with activities of daily living in state-licensed, community based residential facilities specializing in mental health, developmentally disabled, or complex medical needs. *Facilitate community involvement by accompanying or providing transportation to work or other activities. *Follow Individual Service Plan. *Monitor and manage all medications, financial, and personal items.

Waukesha Memorial Hospital; Certified Nursing Assistant, Medical / Surgical Floor

June 2008 - December 2011 Waukesha, Wisconsin

*Work independently with minimal supervision, providing direct patient care under the direction of Registered Nurse. *Complete clerical tasks related to regulatory annual requirements, audits, and patient processes. *Experience with isolation, veteran, elderly, correctional, mental health, developmentally disabled, and memory care populations.

Education

Coahoma Community College – Associate in Business Administration Clarksdale, Mississippi