Clerical Assistant Service Representative
Resume:
Tamika Yarbrough
Assistant Manager - OH Taste and See
Mansfield, OH 44906
*****************@*****.***
Energetic, results-driven professional seeking a position as a Clerical Assistant and or secretary with a reputed healthcare facility utilizing clerical, secretarial, and accounting skills.
Authorized to work in the US for any employer
Work Experience
Customer Service Representative/Technical Support
Sperion - Mansfield, OH
January 2018 to Present
Job
Insights
Job details
Job Type
Part-time
Full Job Description
Overview
This part-time role will be responsible for providing superior service to all GROHE customers, manufacturer’s representatives, interested plumbing and building industry personnel and consumers. Respond to telephone, email, or traditional mail inquires by providing accurate and timely information and service recommendations relating to the company and its products. The primary goal is to ensure each interaction leads to customer satisfaction and retention.
Responsibilities
Answer technical product inquiries via telephone, fax, and email in a professional, courteous, and timely manner along with managing daily SAP processes such as creating warranty orders, research order status, availability, etc.
Master the use of the company’s operating and third party software systems in order to be able to respond to all inquiries concerning the company and its products.
Maintain accurate product and technical information and be able to provide product support to other company personnel, manufacturer’s representatives and customers.
Able to identify and assist others in identifying miscellaneous and non-inventoried replacement and repair parts, and package and process these items for FedEx shipment using an on-line software system.
Resolve customer complaints for products out of warranty by offering to sell replacement parts through credit card order program.
Identify patterns of new or continuing product performance issues and communicate them to the technical service supervisor.
Working closely with Team Leaders and Supervisors to resolve customer complaints in a timely fashion.
Participation in general team meetings, training sessions, product updates and GPS.
Assistant Manager
OH Taste and See - Mansfield, OH
2008 to Present
Negotiated contracts for food trailer with local businesses
Handled all marketing for OH Taste and See
Prepared and cooked food when needed
Recruit, train and supervise staff
STNA (State Tested Nursing Assistant)
Diamond View Assisted Living - Mansfield, OH
October 2019 to July 2020
Maintain quality of care and provide personal support Assist with daily activities such as meal preparation, housekeeping, and personal hygiene. Assistance with community activities such as shopping and recreation Administration of medication Promote community inclusion Help teach strategies to the individuals to live as independently as possible in their homes and communities
Office Secretary and Audio Sales
ABC Warehouse - Ontario, OH
2015 to 2016
Developed and implemented strategic marketing plans and sales plans.
Assisted new and returning customers via store and phone.
Provided exceptional customer satisfaction.
Filed all receipts for the Ontario store daily
Temporary Worker
ManPower Temporary Agency - Mansfield, OH
2011 to 2016
Press Operator - Mansfield Assembly
Teller - Directions Credit Union
Customer Service Representative
OH Taste and See - Mansfield, OH
2009 to 2010
Resolve customer complaints via phone
Greet customers warmly and ascertain problem or reason for calling
Assist with placement of orders, refunds, or exchanges
Education
High school or equivalent in Adult Education
Mansfield Senior High - Mansfield, OH
September 1996 to July 2000
Skills
Do you have any of these top skills employers are looking for?
SAP
Plumbing
Nursing
Research
Budgeting
Recruiting
Curriculum Development
Hospital Experience
Dismiss
Customer Service
-
8 years
Sales
-
5 years
stna
-
1 year
Customer Care
Call Center
CSR
Customer Support
Office Experience
Data Collection
Developmental Disabilities Experience
Adult Education
Contract Negotiation
Technical Support
Teaching
Meal Preparation
Direct support
Patient monitoring
Computer literacy
Computer skills
Fundraising
Certifications / Licenses
State Tested Nursing Assistant
August 2018 to August 2019
Med pass certification level 1
August 2018 to August 2019
Able to pass medicine to developmentally disabled individuals in home are in group home setting
CNA
CPR Certification
BLS Certification
Assessments
Front Desk Agent (Hotel) - Proficient
October 2020
View Full Score Report
Additional Information
in school for clinical care
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