Tamika Yarbrough

Assistant Manager - OH Taste and See

Mansfield, OH 44906

adt3ne@r.postjobfree.com

+1-419-***-****

Energetic, results-driven professional seeking a position as a Clerical Assistant and or secretary with a reputed healthcare facility utilizing clerical, secretarial, and accounting skills.

Authorized to work in the US for any employer

Work Experience

Customer Service Representative/Technical Support

Sperion - Mansfield, OH

January 2018 to Present

Job

Insights

Job details

Job Type

Part-time

Full Job Description

Overview

This part-time role will be responsible for providing superior service to all GROHE customers, manufacturer’s representatives, interested plumbing and building industry personnel and consumers. Respond to telephone, email, or traditional mail inquires by providing accurate and timely information and service recommendations relating to the company and its products. The primary goal is to ensure each interaction leads to customer satisfaction and retention.

Responsibilities

Answer technical product inquiries via telephone, fax, and email in a professional, courteous, and timely manner along with managing daily SAP processes such as creating warranty orders, research order status, availability, etc.

Master the use of the company’s operating and third party software systems in order to be able to respond to all inquiries concerning the company and its products.

Maintain accurate product and technical information and be able to provide product support to other company personnel, manufacturer’s representatives and customers.

Able to identify and assist others in identifying miscellaneous and non-inventoried replacement and repair parts, and package and process these items for FedEx shipment using an on-line software system.

Resolve customer complaints for products out of warranty by offering to sell replacement parts through credit card order program.

Identify patterns of new or continuing product performance issues and communicate them to the technical service supervisor.

Working closely with Team Leaders and Supervisors to resolve customer complaints in a timely fashion.

Participation in general team meetings, training sessions, product updates and GPS.

Assistant Manager

OH Taste and See - Mansfield, OH

2008 to Present

Negotiated contracts for food trailer with local businesses

Handled all marketing for OH Taste and See

Prepared and cooked food when needed

Recruit, train and supervise staff

STNA (State Tested Nursing Assistant)

Diamond View Assisted Living - Mansfield, OH

October 2019 to July 2020

Maintain quality of care and provide personal support Assist with daily activities such as meal preparation, housekeeping, and personal hygiene. Assistance with community activities such as shopping and recreation Administration of medication Promote community inclusion Help teach strategies to the individuals to live as independently as possible in their homes and communities

Office Secretary and Audio Sales

ABC Warehouse - Ontario, OH

2015 to 2016

Developed and implemented strategic marketing plans and sales plans.

Assisted new and returning customers via store and phone.

Provided exceptional customer satisfaction.

Filed all receipts for the Ontario store daily

Temporary Worker

ManPower Temporary Agency - Mansfield, OH

2011 to 2016

Press Operator - Mansfield Assembly

Teller - Directions Credit Union

Customer Service Representative

OH Taste and See - Mansfield, OH

2009 to 2010

Resolve customer complaints via phone

Greet customers warmly and ascertain problem or reason for calling

Assist with placement of orders, refunds, or exchanges

Education

High school or equivalent in Adult Education

Mansfield Senior High - Mansfield, OH

September 1996 to July 2000

Skills

Do you have any of these top skills employers are looking for?

SAP

Plumbing

Nursing

Research

Budgeting

Recruiting

Curriculum Development

Hospital Experience

Dismiss

Customer Service

-

8 years

Sales

-

5 years

stna

-

1 year

Customer Care

Call Center

CSR

Customer Support

Office Experience

Data Collection

Developmental Disabilities Experience

Adult Education

Contract Negotiation

Technical Support

Teaching

Meal Preparation

Direct support

Patient monitoring

Computer literacy

Computer skills

Fundraising

Certifications / Licenses

State Tested Nursing Assistant

August 2018 to August 2019

Med pass certification level 1

August 2018 to August 2019

Able to pass medicine to developmentally disabled individuals in home are in group home setting

CNA

CPR Certification

BLS Certification

Assessments

Front Desk Agent (Hotel) - Proficient

October 2020

View Full Score Report

Additional Information

in school for clinical care

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