Service Representative Loan Processor

LEZANNE DENNIS

Pearland, Tx *****

E-mail: *******.******@*****.*** Cell: 832-***-****

SUMMARY

Results driven leader with over 20 years of experience that conquers any challenge in any environment. Provides exemplary customer service to external and internal customers. Detailed professional with strong skills in leadership, sales, negotiating, process, productivity, improvements, performance management, quality assurance, researching, investigating, and resolving complex issues. Strengths include attention to detail, flexibility, reliability, integrity, solid communication, decision making, teamwork and adapting to change. Excels in time management, training, communication and computer skills with the ability to work in fast paced, high stress, deadline driven environment. Seeking a challenging role in leadership, project management or operations, where my experiences and education will successfully contribute to the company’s success. PROFESSIONAL EXPERIENCE

FHA Resource Center, Houston, Texas

January 2022 – October 2022

Remote Customer Service Representative II

● Provided assistance with mortgage lenders on how to become FHA approved lender and support lenders with their re-certification requirements

● Answered inquires with underwriting guidelines for Federal Housing Administration for mortgages and property requirements for insurance

● Support in all areas of using FHA Connection online website to assist lenders with insuring their mortgages and maintaining the servicing of their loans

● Helped non-profits and governmental entities with support of programs offering to the public for their housing needs and HUD’s requirements to become HUD approved Alliance Executives, Houston, Texas

April 2020 - November 2021

Remote SBA Loan Processor

• Worked directly with SBA team to process over $300 Billion in loans for the Paycheck Protection Program.

• Helped Small Businesses during unique times ie: reviewing, booking, funding, and servicing PPP loans to ensure compliance to the operating standard procedures of SBA.

• Accurately performed loan modifications, interest rate changes, customer information updates and requests.

• Researched and problem solved issues with customer accounts / files. Zions Bancorporation, Houston, Texas

June 2019– December 2021

Commercial / SBA Construction Loan Disbursement Specialist

• Collaborate with Borrower/Builder/Contractor in obtaining, reviewing and processing all construction documents, including: plans and specs, ordering inspections, insurance, title endorsements, surveys and affidavits [ordering credit reports if applicable].

• Request Vendor Verifications, AIA contracts, advance request, negotiating funding procedures, budgets, schedules, insurance, permits, surveys, appraisal.

• Complete Draw Disbursements; verify all required documentation in file: W-9, insurance, wire instructions.

• Verify, monitor and reconcile total project budget

• Obtain supporting disbursement documents in accordance with loan agreement and policy; maintain all construction files and procedures

• Order Final Disbursement Docs; reviewing final docs completion certificates, certificate of occupancy and title endorsements and review, approve/reject/amend disbursements-discuss with builder and/or borrower as required.

SWE Homes, LP, Houston, Texas

May 2017 – June 2019

Loan Servicing Specialist and Cash Processing

• Received and log collateral documents containing mortgage documents such as Notes, Mortgage/Deeds of Trust, Title Policies, Assignments and Modification Agreements, and enter new loans and leases in property management software (ILS and Yardi)

• Performed quality control on closed loan and lease packages to ensure that all documents are correct and in compliance with company guidelines and state and federal regulations

• Received, post, adjust billing, and applied mortgage loan payments accurately to the correct customers’ accounts and prepare bank deposits and payment batches

• Processed ACH payments and reconcile payment batches with borrowers’ checks received and GL

• Monitored monthly insurance premiums due, request renewals and process insurance premium payments for a large portfolio of loans/RE properties

• Assisted with special projects as needed e.g. property taxes processing, insurance or escrow research/analysis and other related items

• Managed customer concerns while meeting goals in Servicing, Solving, and Selling Houses Northern Trust Bank, Houston, Texas

May 2013 - May 2017

Client Service Representative

• Worked directly with Branch Manager to facilitate effective bank operations

• Reviewed, approved and authorized ATM transactions, debit cards, Northern Lines of credit, checks and certificate of deposits and other financial transactions accurately in a fast-paced environment while simultaneously introducing products and services to meet customers’ needs

• Built and developed rapport with customers to understand their financial needs and provide them with in-depth personalized solutions and information about bank's products and services

• Assisted with problem resolution, and worked closely with internal departments to maximize customer service effectiveness regarding general inquiries, disputes and or complaints First Community Bank, Sugarland, Texas

June 2011 - May 2013

Loan Support Specialist

• Provided administrative and operational support to loan processing, closing and servicing following laws and regulations governing financial lending

• Reviewed loan requests to ensure accuracy and compliance of all supporting documents received and handled the processing, booking and disbursement of all loans

• Cleared all exceptions and reconciled daily funding / GL accounts & payment activity to customer’s accounts, and monitored bank balances

• Entered and recorded new loans, processed loan payments/ payoffs, maintained a variety of loan files, obtained consumer credit reports, maintained an updated loan system, researched exemption items and processed reversal transactions

EDUCATION AND TRANING

• Loan Officer, Champion School of Real Estate, 2016

• Sales Training, Dale Carnegie, 2008

• Lending and Closing Certification, Leonard-Hawes, 2005

• Notary Public, State of Texas, Exp. 8/2024

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