Support Representative Service
Resume:
AMY SCICCHITANI
***.*****@*****.***
SUMMARY
Self-directed sales, customer service, and content professional with over 14 years office/customer support experience. I am looking to employment as an support representative/administrator to utilize my experience/skills in contributing to a growing, efficient organization. PROFESSIONAL EXPERIENCE
WOLTERS KLUWER FINANCIAL SERVICES, Waltham, Massachusetts 2008-2022 The leading worldwide provider of comprehensive compliance, risk management and audit solutions for the financial services industry.
Customer Success Manager
Key member of critical team providing client firms with access to new products to enhance their business. Expands knowledge of all customer business profiles, objectives, and market trends.
• Provided day to day support of customer by provisioning, researching in a NILS database, contract authentication, product subscription and training.
• Logged all customer activities in Salesforce on a daily basis.in order to execute end of month reports, in SFDC, to share with Sales team
• Lead the renewal and comprehensive support of more than 25 client law firms throughout the United States generating annual revenues of more than $1M.
• Train multiple customers to leverage their use of all products, applying specific and unique product knowledge.
• Maximizes effective sales and retention techniques to ensure annual account renewals.
• Awarded 2009/2010 Presidents Club for superior performance in maintaining 99.25% and 98.75% retention for New England/West territories.
• Worked collaboratively across different support organizations/groups to create new/improved processes and procedures.
THOMSON CORPORATION, Burlington, Massachusetts 1996-2007 The world's largest information companies active in financial services, healthcare sectors, law, science & technology research, and tax & accounting sectors. Merged with Reuters in 2007. Content Analyst
Proofread, cross-checked, and prioritized news stories online from multiple sources.
• Provided concise daily news of the top stories in a particular topic through prioritization of stories.
• Generated the top-twenty news software stories of the day for Information Technology customers.
• Posted, to the company website, breaking news stories of the day pertaining to world, business, and technology events.
SKILLS & ABILITIES
• Proficient in Microsoft Office (Excel, Word, PowerPoint)
• Proficient in Salesforce
EDUCATION
• B.S.-Business Education: Salem State College
o Salem, Massachusetts
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