Remote customer service
Resume:
Shannon E. Proffitt
Summerfield Fl 34491
Experience
Citizens Bank
**/**** – July 2022
Consumer Counseling Specialist
● Strong working knowledge of consumer lending/finance laws and willingness to work on a variety of consumer product and service related issues pertaining to mortgage
● Strong working knowledge of federal laws and regulations applicable to consumer lending, including the Truth in Lending Act, the Equal Credit Opportunity Act, the Fair Credit Reporting Act, the Military Lending Act, and the Servicemembers Civil Relief Act.
● Providing advice on underwriting standards and credit questions.
Providing advice on liens and priorities of mortgage and other security instruments
● Lead projects to develop or refresh bank 'form or shelf documents,' credit manuals, and standard operating policies and procedures.
● Advise business line partners on matters relating to customer correspondence (complaints, fee disputes, regulatory matters).
Interacting successfully with all functions and levels of associates, including senior management.
MedAssist
08/2017 – July 2020
On Site Patient Representatives
● Review the hospital census or utilize established referral methods to identify self-pay
patients on a daily basis.
● Screen those patients who are in-house and are designated self-pay for state, county
and/or Federal eligibility assistance programs.
● Initiate the application process when possible.
● Identifies specific patient needs and direct them to the appropriate agency for assistance.
● Records all patient information on the designated in house screening sheet.
● Provides transition, as applicable, for the backend Patient Account Representatives to
develop a positive relationship with the patient.
● Screens patients on site as able. Attempts to reach patients by telephone if unable to
screen on site.
● Outside field work as required.
Siva MDPA
June 2013 – August 8 2017
Medical Office Manager
● Managed a medical office of 10 employees in areas of manual scheduling, authorizations,
and medical and insurance record management, including major carriers, Medicare and
Medicaid.
● This Doctor was a hospitalist also, took all incoming calls during work hours.
● Admissions for all 5 surrounding hospitals and 10 nursing homes
● All human resource paperwork for each employee coming in or out
● Scheduled patients’ medical screenings, procedures and following up appointments for
results.
Crestwood Pediatrics
February 2011 – June 2013
Medical Secretary
● Managed a medical office in areas of manual scheduling, authorizations, and medical and
insurance record management, including major carriers, Medicare and Medicaid.
● Maintained open lines of communication between patients, physician, staff, and
laboratory personnel.
● Scheduled patients’ medical screenings, procedures and following up appointments
● Distributed consultation visits to the Fellows on Call with precedence to urgently needed
medical consults.
● Obtained medical transcriptions from physicians and collecting, processing patients’
co-payments at close of day.
Express Care of Belleview
December 2004 – February 2011
Medical Secretary
● Managed a medical office in areas of manual scheduling, authorizations, and medical and
insurance records management, including major carriers, Medicare and Medicaid.
● Maintained open lines of communication between patients, physician, staff, and
laboratory personnel.
● Scheduled patients’ medical screenings, procedures and following up appointments for
results.
● Distributed consultation visits to the Fellows on Call with precedence to urgently needed
medical consults.
● Coordinated daily pharmaceutical-related matters to verify and expedite a high volume of
prescription orders.
● Scheduling radiology scans as well as obtaining authorization. Scheduling clinic
appointments and other services for patients.
Epic Teleradiology
July 2004 – December 2004
Medical Secretary
● Answer multi-line phones; take messages; forward calls to proper Radiologists.
● Verified patients' images were received, stat reads were sent to the correct office.
● Scanning files into database; data entry of customer information.
● Processing various medical documents via fax, scanner, and copier.
● Providing administrative support to 3 physicians which includes sorting mail, preparing
bills, and maintain patient records
Prince William Hospital
August 2003 – July 2004
Medical Secretary
● Providing administrative support to 3 physicians which includes sorting mail, preparing
bills, and maintaining patient records.
● Scheduling radiology scans as well as obtaining authorization. Scheduling clinic
appointments and other services for patients.
First National Bank of Arizona
November 2002 – May 2003
Loan Set Up
● Providing administrative support to 3 Underwriters which includes Data Entry, Verifying
totals, and maintaining files.
● inputting additional conditions per underwriters request.
Education
Albemarle High School, Charlottesville, VA
Piedmont Community College
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