Entry Specialist Data
Resume:
CATHERINE JOFFIE FOSUNG
adt3if@r.postjobfree.com
An expert in customer service management with years of experience and advanced communication skills.
Always looking for ways to improve productivity and customer satisfaction with exceptional service. Authorized to work in the US for any employer
Work Experience
Data Entry Specialist
Prime Therapeutics - Dallas, TX August 2021 to Present
Entering customer's insurance and account data from source documents within time limits. Compiling, verifying accuracy and sorting information to prepare source data for computer entry.
Reviewing data for deficiencies or errors, correcting any incompatibilities and checking output. Verifying Members pharmacy benefits information
Obtaining further information for incomplete documentation.
Customer Service Representative
Inktel Contact Center Solutions - Dallas, TX April 2021 to August 2021
Resolve customer complaints via phone and email
Assist customers with placement of orders, refund and exchanges Greet customers warmly and ascertain problems or reason for calling Place outbound calls to follow-up with customer concerns
Insurance Verification Specialist
HHM Health - Dallas, TX June 2020 to March 2021
• Performed clerical function for patient billing
• Verified patient's insurance information and resolved problems to ensure a clean billing process. • Followed up on accounts that required further evaluation.
Data Entry Specialist
Amazon - Dallas, TX
January 2018 to February 2020
Maintained database by entering new and updated customer and account information Prepared source data for computer entry by compiling and sorting information.
Customer Service / Administration
Trustec Buea
January 2014 to June 2016
Cameroon
Handled inbound and outbound calls relating to customer support.
Identified and resolved issues using problem solving techniques
Coordinated and implemented office procedure for smooth running and effective office functions.
Education
Bachelor's in Literature
University of Buea
September 2008 to September 2010
High School, north shore community collage Boston MA degree GED
Customer service customer complaint handling Excellent communicator Analytical problem solver Build customer relations
Clerical experience
Laboratory Experience
Insurance Verification
Data Entry
Medical Records
Typing
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