Wellness Coach Customer Service
Resume:
Mercedes Locke
Focused on helping others, developing relationships & going the extra mile
Dunedin, FL 34698
**************@*****.***
EXPERIENCE
Noom, Inc., Remote — Health & Wellness Coach
October 2020 - PRESENT
Actively supporting and guiding others as they discover their best selves in the realm of health, wellness, life and their relationships through the use of strategic goal setting, personal development and a focus on self-e cacy. Specifically strategies employed include Motivational Interviewing, Cognitive Behavior Therapy and other scientific methods found most e ective in coaching today.
Blake Real Estate, Clearwater, FL — Realtor, Mentor & Trainer
May 2015 - October 2020
Active engagement of client relations throughout the selling process of real estate. Providing exceptional customer service through e ective communication by remaining in-tune to clients’ needs, relaying relevant information to the appropriate channels and staying organized and detail oriented. Continuously driven for self-improvement by utilizing proven coaching programs, such as Tony Robbins and Brian Bu ni. Instructed new and seasoned agents in a classroom setting on real estate fundamentals, such as writing contracts, open houses, listing presentations, closings, etc. Furthered several new agents’ development through in-depth, one-on-one mentoring and training, many of which are now top-producers in their brokerages.
Embassy Real Estate, Safety Harbor, FL — Realtor
JUNE 2011 - MAY 2015
Assisted clients in buying and selling properties. Specialized in short sales and pre-foreclosures. Successfully negotiated with third-parties, banks and title companies in order to release those in need from being over-burdened by their mortgages. Provided my clients with their best options to alleviate their stressors, then followed through with our action plans. Nominated for Rookie of the Year first two years in sales. Richey Elementary School, New Port Richey, FL — Teacher DECEMBER 2006 - JUNE 2011
General classroom duties, including creating engaging lesson plans to encourage growth in a wide array of learners, assessing their levels and SKILLS
Highly e ective interpersonal
skills.
Natural leader.
Creative problem-solver.
Open minded.
Easily adapts to new
situations & environments.
Well versed in Google
applications, MS O ce &
social media platforms.
Strong time management &
organizational skills.
AWARDS &
ACCOMPLISHMENTS
Pinellas County Sheri ’s
Community Involvement
Award - March 2018
presented for my continued
e orts in the community of
Safety Harbor
Served on the Board of
Directors for the Safety
Harbor Chamber of
Commerce - October 2015 to
October 2018 volunteered in
the planning of numerous
fundraising events, voting on
informed decision making on
behalf of our members &
increasing membership to
enhance the livelihood of our
businesses
developing new individualized strategies for continued development after reviewing the data. Led fellow classroom teachers in Professional Learning Communities in order to unpack the latest in e ective educational technologies, curriculum and initiatives. Served as the District Liaison, communicating the newest district-wide standards as they were set forth, then providing constructive feedback after assessing the e ectiveness of the systems.
EDUCATION & RELEVANT BACKGROUND INFORMATION
National Board Health and Wellness Coaching — Currently obtaining
May 2022 - Exam date between October 2022 and November 2022 Immersive program o ered by Noom, Inc in order to prepare for NBHWC Exam and certification, focused on client interactions, engagement and relationships in regards to Health and Wellness Coaching University of Florida, Gainesville, FL — Teacher Leadership for School Improvement, Master’s Program
JANUARY 2009 - JANUARY 2010
An online curriculum based program designed to enhance classroom teachers knowledge base through cutting-edge research, technology and strategies in order to further students and schools success. St. Petersburg College, Tarpon Springs, FL — Exceptional Student Education, B.S. with ESOL Endorsement
JANUARY 2004 - DECEMBER 2006
Preparation for teaching in the K-12 classroom setting for students with mild to moderate disabilities, as well as in the general classroom setting. PROJECTS
The Sandwich on Main — June 2013 to July 2019
Co-owner and operator of highly popular local sandwich shop in downtown Safety Harbor. Conceptualized restaurant concept, menu items, catering services, employee handbook and training model along with my parents, and assisted in the daily operations for six years. Won numerous awards, including “People’s Choice Award” from The Taste of Safety Harbor and “Best Chicken Sandwich” from Creative Loafing’s Best of the Bay.
Safety Harbor’s Market on Main — December 2016 to August 2019
Assisted in the development of the Safety Harbor Sunday Market, moving it from Thursdays to the weekend in order to enhance the community’s President of Merchants of
Safety Harbor - August 2015
to October 2018 assisted in
creating and sustaining a
downtown merchants group
to drive tra c and awareness
to the local businesses of
Safety Harbor
Safety Harbor’s Centennial
Folk n’ Fruit Festival -
November 2017 designed,
facilitated and collaborated
with several local charities to
create a very well attended
large scale music festival
celebrating Safety Harbor’s
100th anniversary; complete
with a national music act,
over 60 arts and crafts
vendors, a craft beer contest
and kids’ zone.
LANGUAGES
English
Love & Kindness
Pig Latin, but I’m a little rusty
tra c and awareness to the downtown business district. Successfully managing it fully in late 2016 by securing eclectic artisans, local vendors, live entertainers and promoting it through social media. Created a weekly vendor newsletter and Facebook Group to encourage elite vendor participation at each market. Listed as one of Tampa Bay’s Top 10 Markets in The Hit List, an online and printed publication from The Market Mafia
Writer — It’s Always in Us
An avid writer since the day I could find a piece of paper and a crayon, I have most recently written local articles for the online news magazine, Safety Harbor Connect, featuring human-interest pieces keeping people in the know about our community. I am also completing a novel and a book of poems.
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