Csr Customer Care

Merissa Terry, COA

*** ********* ***, *********, ** 29072 • 772 353•1983 ************@*****.***

Profile

Dynamic, professional, disciplined and flexible team player with extensive patient/customer contact experience from provider contacts to surgical support. Education

Certified Ophthalmic Assistant - JCAHPO 2001- Current Bachelor's Degree - Social Work - ETSU 1993-1998 GPA 3.6 Johnson City, TN 37604

High School Diploma - East HS 1989-1993

Bluff City, TN 37618

Certificates - CPR, AED, PHLEBOTOMY Memberships - JCAHPO & ATPO Skills

One on one patient assessment with collaborative support to doctor(s) Genuine interest and passion for providing best medical care

Experienced with the confidential nature of patient needs and histories Pre/Post operative counseling to patient/family

Exam Pre-tests, A-Scans, Fundus Photography, Angiogram, Refractometry, Triage EMR, ERX, Scribing, Scheduling MRI, CT SCAN, Networking with RETINA or other Physicians as required

Administrative

Effective written and verbal communication skill set

Ability to work independently or as a Team

Highly detail oriented with strong organizational skills

Time management capacities with heavy workload

Disciplined ability to execute within framework of organization Employment History

Eye Physicians and Surgeons of Columbia 2021 - Present 2601 Laurel St. # 110 Columbia, SC 29204, 803-***-****

Assisting Doctors and staff with direct patient care including documenting patient history, providing injections and assisting in all surgical procedures.

Refilling of patient medications, EMR, ERX medications, Triage, scheduling for surgeries, obtaining medical clearance, all pre-and post op instructions for patients All administrative functions required for clinical reporting and patient care. Monitoring clinic flow. All testing. Coastal Eye Center October 2019-May 2021

304 SE Hospital Ave. Stuart, FL 34994 772-***-**** Amy Rodeway

. Assisting Dr's and staff with direct patient care including documenting patient history and assisting in surgical procedures.

. All aspects of Ophthalmology Technician, Triage, Minor Surgeries, Sterilization of instruments. Opening/ Closing Office, all daily activities for flow of clinic

St Lucie Eye Associates and Surgery Center May 2013 - Sept 2019 1715 Tiffany Ave, Port St Lucie FL 34952 772-***-**** (Kathy Lindsay)

Assisting Dr's and staff with direct patient care including documenting patient history, providing injections and assisting in all surgical procedures.

Pre authorization of patient medications

All administrative functions required for clinical reporting Amsurg-Regional Eye Surgery Center June 2011 – April 2013 999 Executive Park Blvd. Suite 100, Kingsport, TN 37663

Scrub Tech, Maintaining sterile environment

Patient scheduling, Insurance, Dictation

All aspects of front office, Charting

Johnson City Eye Clinic June 2003 – June 2011

110 Med Tech Park, Johnson City TN 37604

EMR staff training, History intake administration

Scans, Visual fields, GDX, OCT, Angiogram, Refractometry

Assist in all surgical procedures, pre/post-op care

Scribe, Triage

Interests

Travel, Gardening, Boating, Home improvement projects, the outdoors Animals, Audiobooks, Music - trying something new ! References

Business and personal available upon request

Contact this candidate