Data Entry/Customer Service

Jonah Eze

Houston, Texas *****

346-***-****. adt3gc@r.postjobfree.com

Summary

Motivated, goal and result oriented, support service professional, looking to provide excellent customer service. Bring dedication, hardworking abilities, integrity, commitment, professional skills, and business strategies going beyond to serve. Skills and qualification.

. Troubleshooting. . Telephone support / call center operation.

. Computer network/data entry. . Microsoft office / Excel proficiency.

. Project Management. . Citrix Workspace. . Nexus. . Shell scripting. . Docker

. Azure develops. . Red Hat Linux. . JavaScript. . Pipeline . Amazon Web Services.

. Teamwork . Critical/ Analytical thinking. . Marketing Skills. . Finance management.

. Administrative Skills. . Communication/Typing Skills. . Leadership Skills. Education.

● Houston Community College

Associate in Applied Science.

Dean list/honor roll. High honors.

Student Government Association Member.

● Adekunle Ajasin University

Bachelor of Science in Business Administration.

Dean's list.

Work Experience

Customer Service/Lab Assistant: Houston Community College. 2016 to 2018

Diagnoses and fixes hardware problems.

Perform Troubleshooting as needed.

Maintains inventory of supplies, places orders and records of maintenance activities.

Offers general consultations.

Educate on how to be proficient in Microsoft office.ie word, PowerPoint, excel, Docs etc.

Answer inbound calls and make outbound calls.

System Administrator: Worley Energy and Chemical Resources. 2018 to 2021

Monitor surveillance equipment, and use of resources.

Make, and issue badges to the employees and customers.

Answer incoming calls and call the client as needed.

Sending and replying to professional emails.

Data entry.

Managing Finance

Perform system backups and recovery

Performing IT duties such as system troubleshooting and patching systems.

Produce business reports, data call reports, forms etc. Develops Engineer: SITEL. Remote/Virtual. 2021 to current

● Updated existing software to resolve errors and adapt it to new performance requirements.

● Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients as needed.

● Proper documentation.

● Test a new product or product series.

● Designs new products or improves existing products to increase revenue for the company.

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