LaTisha Settles

Customer Service Professional

**** ******* **. #***

Virginia Beach, VA 23464

757-***-****

adt3fz@r.postjobfree.com

OBJECTIVE

Highly motivated, experienced, professional with over a decade’s experience in retail, telephonic and face to face customer relations. Committed to customer satisfaction, productivity goals, and leadership to continuously grow, excel and advance my career in the customer service industry.

EDUCATION —

EXPERIENCE

Booker T Washington

Norfolk, VA

June 1992

KEY SKILLS —

Planning

Leadership

Scheduling

Teambuilding

February 2014 - Current

Office Manager • Front desk • Proteje’ Unisex Salon

●Management of stylist’s clientele via scheduling

●Requisition of office salon supplies and products

●Managing referrals, inquiries, and complaints

●Managing telephones, calendar, and desk duties

●Assisting stylists with organization

April 2012 – January 2014

Claims Adjuster • Claims • Aerotek / Avis Budget Group

●Initial Response Unit to take incoming new claims

●High volume, intensive phone environment

●Fielding customer inquiries and complaints to avoid escalation

●Providing prompt and efficient follow up to customers in writing and via telephone regarding claims status

February 2010 – March 2011

Retail Productions Associate • Sales • Goodwill Industries

●Maintaining quality control for retail standards

●Establishing marketability of products via company process

●Ensuring products and goods are prepared esthetically in the store for purchase

March 2009 – January 2010

Customer Service Professional • Service • Bank of America

●Responsible for handling military and government accounts

●Managing credit portfolios by determining the necessity for credit increases via approval process

●Dispute resolution

●Card activation

February 2006 – December 2008

Claims Representative • Member Services • Amerigroup Corp.

●Responsible for Medicated and Medicare portfolios

●Educating insured’s / members on plan benefits

●Communicating with agencies regarding new, pending, and/or outstanding medical claims

●Providing insured’s / members on claim status

COMMUNICATION

With over a decade dealing with customers I have the ability to communicate effectively, even in adverse situations, by remaining focused on customer and company goals. I understand the customer comes first and place priority in ensuring this with every contact made. I welcome every interaction with enthusiasm.

LEADERSHIP

As a natural leader my professional career has involved my ability to manage, either myself, professional portfolios, or operations for business owners. I take pride in taking responsibility and providing quality service for those that entrust me with their business needs. I lead from the front – always welcoming customers and professionals to seek my assistance in the future.

REFERENCES

Available Upon Request

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