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SKILLS

WORK HISTORY

JAMIE SCHLENER

NORTHGLENN, CO 80241

720-***-**** *********@*******.***

Personable Supervisor with record of success leading team efforts, recognizing areas of improvement and building professional relationships. Effective at managing big-picture business goals. Detail- oriented and efficient with strengths in both project and time management. Employee Coaching and Motivation

Player Engagement

Continuous Improvement Projects

Administration and Reporting

Scheduling and Coordinating

Safe Work Methods

Supervising Employees

Shelf Organizing

UPS

Part Time Supervisor // Commerce City, Colorado // August 2022 to November 2022 Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.

Handled customer complaints, resolved issues and adjusted policies to meet changing needs. Evaluated employee performance and coached and trained to improve weak areas. Maintained compliance with company policies, objectives and communication goals. Worked with management team to implement proper division of responsibilities. R And R Heating & Cooling, Inc.

Receptionist // Denver, Colorado // September 2015 to August 2022 Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

Kept reception area clean and neat to give visitors positive first impression. Confirmed appointments, communicated with clients and updated client records. Answered central telephone system and directed calls accordingly. Resolved customer problems and complaints.

Responded to inquiries from callers seeking information. Managed multiple tasks and met time-sensitive deadlines. Provided clerical support to company employees by copying, faxing and filing documents. Corresponded with clients through email, telephone or postal mail. Sorted, received and distributed mail correspondence between departments and personnel. Assistant Manager

Justice // Denver, Colorado // August 2014 to September 2015 Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity. Carried out day-day-day duties accurately and efficiently. EDUCATION

Worked flexible hours; night, weekend, and holiday shifts. Offered friendly and efficient service to customers, handled challenging situations with ease. Monarch Casino & Resort

Guest Services Supervisor // Black Hawk, CO // August 2002 to August 2014 Trained junior team members in customer service strategies and property policies. Set and managed policies for concierge services and guest relations. Reviewed upcoming events and planned for expected challenges. Maintained high employee satisfaction and performance with hands-on and collaborative style. Supervised team of 10 front desk agents and helped to resolve issues arising during shifts. High School Diploma

Thornton High School // Thornton, CO // May 2000

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