Reservation Agent Crew Team

Nathaniel Harley

**** * ******, ** #*** WASHINGTON, DC 20002 202-***-**** *****************@*****.***

.Nathaniel Harley

PROFESSIONAL SUMMARY

Customer-oriented Reservation Agent with over three (4) years of experience in Customer Service Skills. Hardworking team player, with excellent telephone sales skills. Work diligently to answer and assist guests’ inquiries via phone or email to reach positive outcomes. Dedicated to ensure 100% customer satisfaction.

SKILLS

Arrange Travel bookings

Telephone reservations

Excellent Customer Service Etiquette

Over five (5) years of Community Service in a variety of Customer Service Platforms

Certified Heating, Ventilation, Air Conditioning (HVAC) Technician

WORK HISTORY

RESERVATION AGENT 04/2021 to Current

MV Transportation Services/Metro Access, Hyattsville, MD

Answer incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.

Provide customers with information about availability and pricing.

Provide high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.

Resolve various issues and discrepancies for customers.

CREW TEAM MEMBER 06/2020 to 04/2021

Popeye’s Louisiana Kitchen, Landover, Maryland

Operated register to process payments and collect cash payment for order totals.

Checked and restocked utensils and condiments in appropriate locations for guests.

Assisted with in-store operations by disassembling delivery boxes, cleaning floors and dishwashing.

EDUCATION

Community College Preparatory Academy, District of Columbia

HVAC and Clean Air Section 608 Certification 11/2022

HD Woodson SHS, District Of Columbia

High School Diploma, 06/2021

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