Customer Service Production Coordinator

Patricia L. Lupi

*********@*****.***

Wilmington, Delaware • 302-***-****

Summary

Human Resource Coordinator/Payroll Coordinator

Meticulous and strategic Human Resource professional with seven years of experience in payroll and personnel management.

Expertise in enhancing employee performance as well as performance through effective training and mentoring programs. Skilled in recruitment, onboarding, offboarding, training, and development processes, as well as developing company HR processes and procedures. Well-versed in maintaining the confidentiality of staff documentation, enforcing compliance with Health Insurance Portability and Accountability Act (HIPAA), and executing effective human resource strategies for the achievement of business goals. Aptitude in problem-solving, customer service, conflict resolution, and facilitating communication between employees and higher management.

Areas of Expertise

•Customer Service

•Payroll Administration

•Business Development

•Performance Management

•Process Improvement

•Workflow Management

•Staff Training & Development

•Human Resource Management

•Project Management

•New Hire Orientation

•Office Administration

•Data & Records Management

Career Experience

Campus Human Resource and Payroll Specialist

Delaware Technical and Community College, Wilmington, Delaware 02/2020 – Present

Implement human resource strategies and initiatives aligned with overall business strategy. Manage high-volume onboarding processes, including screening, interviewing, and onboarding, designing training schedules for employees, collecting attendance records, and effectively resolving staff issues/concerns regarding policy or internal process violations. Process and administer benefits, coordinate payroll for the finance department, and generate employee pay slips and payments.

Set up remote work during the Covid-19 pandemic and completed set up and functioning within three months.

Appointed as a member of the Benefits Committee as well as the Operations Committee campus-wide.

Office/Payroll Administrator, Russell Plywood, New Castle, Delaware 07/2019 – 01/2020

Provided information, answered employee questions about payroll-related matters, completed and managed all monthly reports for closeout, and calculated payable hours, commissions, bonuses, tax withholdings, and deductions. Carried out administrative tasks, invoiced and purchased inventory supplies, audited new purchase orders, and managed and reconciled all financial transactions, which included credit card payments, cash, and checks.

100% accuracy in closing out cash and credit card transactions.

Resolved all customer complaints with one call resolution.

Branch Operation Specialist, Modis, Media, PA 06/2015 – 01/2018

Optimized operational processes and procedures for maximum efficiency while maintaining quality standards, managed expense submissions, and identified ways to improve customer experiences. Coordinated logistics for meetings with Director, ordered and maintained inventory levels, and managed offsite events. Facilitated weekly payroll for over 255 employees, oversaw onboarding processes, trained new employees, and ensured adherence to all health and safety regulations.

Reduced supplier costs by 30% through negotiating with vendors and negotiated pricing with two new vendors resulting in 25% savings for five offices.

Educated and created a tracking spreadsheet for other branches to use, saving each branch 30% tracking time.

Designed Virtual Database for Sales and Recruiting Managers to track active job orders’ life cycle and reporting.

Office Manager, Aaron’s, Newark, DE 05/2013 – 02/2014

Oversaw operational activities and office logistics managed all personnel and truck files, as well as utilized a wide range of software packages to enhance office processes. Facilitated administrative duties, which included responding to queries, filing, answering and directing calls, email correspondence, and data management. Coordinated daily deposits, processed payroll weekly, credit card batch outs, and statements for six offices, as well as processed wage garnishments. Assisted with human resource processes, which included conducting background checks, pre-employment screening, onboarding, and training for new hires.

Saved 30% on premiums through active negotiations with insurance vendors.

Created an account payable system which reduced the time by 40%.

Enrolled employees into benefits program with 100% accuracy as well as reduced spending by 15%.

Additional Experience

Marketing Specialist, MBNA/Bank of America, Wilmington, DE

Event Production Coordinator, MBNA/Bank of America, Wilmington, DE

Quality Control Business Lending, MBNA/Bank of America, Newark, DE

Education

Associates Degree in Marketing and Management

Delaware Technical and Community College, Dover, Delaware

Licenses & Certifications

Life and Health Insurance License, State of Delaware

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