Professional Summary

**+ years of experience in lease administration and collections for the largest publicly traded developer, owner, and manager of Class A office properties in the U.S.

Competent Accounts Receivable Specialist bringing solid years of experience carrying out all accounts receivable functions in high volume environments. Proficient in tracking payments, resolving billing issues and preparing account statements. Recognized as a dedicated professional driven to meet team targets and enhance bottom-line performance.

Skills

Accounting Remittances

Customer Relations

Payment Management

Aging Reports Analysis

Data Entry and 10-Key

Bill Processing

Account Auditing

Credit and Collections

Accurate Payment Posting

Reviewing Account Records

Proactive and Self-Motivated

Precision and Accuracy

Bill Payment and Recordkeeping

Accounts Payable and Receivable

Cash Application

Monthly Reconciliations

Work History

11/2021 to 10/2022

Accounts Receivable Specialist

CALIFORNIA ACCOUNTING (A Division of HiGroup) – Citrus Heights, CA

Reviewed accounts on monthly basis to assess aging and pursue collection of funds.

Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.

Prepared and mailed invoices to customers, processed payments and documented account updates.

Identified, researched, and resolved billing variances to maintain system accuracy and currency.

Managed efficient cash flow reporting, posted cash receipts, and analyzed chargebacks, independently addressing and resolving issues.

Handled high volume of in-bound calls pertaining to reconciliation of delinquent accounts.

Prepared billing statements and invoices for accounting and tax clients; recorded transaction date, price, and fees to support accuracy.

Submitted cash and check deposits and generated cash receipts to record money received.

Reconciled accounts receivable ledger to verify payments and resolve variances.

Responded to inbound inquiries regarding accounts and payments.

Used accounting software to reconcile accounts, track income and generate invoices.

03/2000 to 07/2021

Collections Specialist and Senior A/R Coordinator

BOSTON PROPERTIES, L.P. – San Francisco, CA

Monitored, tracked, and applied monthly rental payments for numerous properties, including but not limited to the Salesforce Tower and the Embarcadero Center, and 300+ tenants

Processed lease payments and interpreted basic lease provisions pertaining to tenant billing and payments to ensure lease compliance

Organized, monitored, and maintained electronic files for each property to ensure all payments have been received and processed

Prepared reports regarding collection efforts to present at weekly Property Management meetings

Utilized advanced negotiation skills to resolve delinquency issues

Performed and prepared account reconciliations related to tenant disputes

Created training materials to train (and cross-train) colleagues within the Property Management group.

Effectively negotiated to collect balances in full.

Delivered exceptional customer service on collection calls and maintained calm demeanor, respect, and professionalism.

Achieved high performance goals on consistent basis.

01/1997 to 02/2000

Staff Accountant

WEST PRODUCTS – Redwood City, CA

Executed financial reporting, managing prepaid accounts, schedules, reconciliations, event settlements and month-end accruals.

01/1983 to 01/1989

12B Combat Engineer

UNITED STATES MILITARY SERVICE

US Army (Active Duty)

US Air Force (Reserves)

Personal and Skills development

Service orientation

Project Management

Critical thinking and analysis

Effective leadership experience

Effective problem-solving and decision-making

Strong communicator

Team-leader, Team-player

Active learning and learning strategies

Upheld code of conduct and maintained professionalism in stressful situations.

Coordinated with unit leadership and direct superiors for taskings and managed subordinates to execute.

Trained in conflict resolution among subordinates, equals and superiors.

Worked in dirty and uncomfortable conditions, sometimes in dangerous, deployed locations.

Served in on-call capacity for last-minute or late-night taskings from leadership.

Education

Associate of Arts: Accounting and Information Systems

Heald Business College - San Francisco, CA

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