Customer Service Representative
Resume:
Rachael Reimann
********.**@*****.***
QUALIFICATIONS SUMMARY
Talented, responsible employee with a proven track record of excellent child-care, customer service, interpersonal skills, warehousing, and business office experience. Quick-learner who repeatedly demonstrates organizational skills, attention to detail, and works well independently. Skilled in dealing with customers on the phone while multitasking priorities and duties.
Customer Service Skills
Hard Working, Organized, Detail-Oriented
Warehousing and Business Skills
Quick Learner and Independent
Excellent Written and Verbal Skills
Pleasant, Likeable, Gets Along Well
ACCOMPLISHMENTS
Listens and able to take on confrontation well, while being able to respond in a professional manner
Eager to take on new experiences, responsibilities, and accomplish goals
Easily trained, performed tasks independently and efficiently
RELEVANT WORK HISTORY
Camping World-Englewood, CO 04/16-Present
Inbound sales: Answers phone with pleasant tone with an understanding of customer's concerns/needs, while educating customer on product value of items, and memberships that are obtainable to them.
Customer Service: Provides empathy to customer's concerns, while taking the proper steps/procedures to ensure the customer receives a resolution.
Achievements: Have met the goals for the Product Protection Plans, obtainable for customer's purchased items, educating customer's how it is beneficial for purchased items. Exceeded to the top sales representative for the PPP's.
-Maintain an average of 80% and above adherence and availability.
Goals: Continue to grow with the company to better assist our customers on products and the value of what Camping World/Good Sam has to offer.
LiVtel/EthosIQ-Westminster/Broomfield, CO 06/10-09/14
Customer service: Answering phones and assisting with customers questions/needs. Knowledgeable with the product and navigate through systems/documents that were assigned.
-Retention department for Time Warner Cable. Able sympathize with customers concerns and resolve issues. Retain customers from cancelling service.
- Limos.com. Ride consultant & Customer Service Representative. Gathered customers itinerary, needs, and or wants to provide the best value. Made online reservations. Collected and processed payment. Adjusted details to existing reservations as requested. Handled customers complaints. Cancelled rides as requested. Affiliate support as requested. Opening and closing responsibilities.
Wal-Mart – Golden, CO 10/07 - 12/07
Stocker, worked graveyard-shift during the holiday season. Assisted unloading trucks, operated pallet moving machinery, restocked products, performed various additional tasks as requested
Sander Graphics – Idaho Springs, CO 03/06 - 07/07
Responsibilities included: Receptionist, customer service, legal and business document reproduction, cashiering duties, UPS orders, placed on-line orders, received in-coming orders, packaged and sent out wholesale orders, invoicing, merchandizing products, maintaining store, large volume copying, filing, business card fulfillment, faxing duties, managed store in owner’s absence, opening and closing responsibilities
Albertson’s – Evergreen, CO 08/04-01/06
Service Clerk, cashiering duties, developed film, handled customer complaints, sold tobacco products, responsible for department inventory, video rentals, merchandized products, constructed store displays, selling and redeeming lottery tickets, opening and closing responsibilities, miscellaneous duties as required
McDonalds – Golden, CO 07/03-05/04
Counter staff, taking customer orders, cashiering duties, opening and closing responsibilities, assistant manager training
EDUCATION / BUSINESS SKILLS
Evergreen High School – Evergreen, CO.
Internet skills, customer service skills, typing skills, phone skills
Contact this candidate