Service Representative Customer
Resume:
SHAUNECE OWEN
CUSTOMER SERVICE REPRESENTATIVE
CONTACT
***********@*****.***
OBJECTIVE
Customer service professional with 10+ years’ experience in hospitality, warehouse, and restaurant settings. Skilled at dealing with multiple daily issues while solving customer issues promptly. Bilingual in English (native) and Spanish (conversational), and able to provide effective customer service in both languages.
SKILLS
ACTIVE LISTENING
ADAPTABILITY
ATTENTIVENESS
CONFLICT RESOLUTION
DECISION-MAKING
DEPENDABILITY
EXPERIENCE
QuikTrip
2021-2022
Responsible for creating the fast, friendly,and convenient QT culture. Clean display cases, shelves, and aisles. Itemize and total customer merchadise selection at using cash register, and accept cash or charge card for purchase. Take inventory or examine merchandise to identify items to be reordered or replenished. Receive, open, unpack and issue sales floor merchandise. Design and set up advertising signs and displays of merchandise on shelves, counters, or tables to attract customers and promote sales.
Omni Hotel
2019-2021
Provided consistent, efficient, personalized and prompt food and beverage service in the hotel restaurant, while ensuring that Omni Hotel & Resort standards are met at all times. Maintained the highest standards possible of quick, efficient, and professional food & beverage service to guest’s room. Responsible for assisting the servers in the dining room, including setting tables with clean napkins, china and glassware, pour water for guests, and serve bread and butter as specified.
Walmart
2017-2019
Prepared warehouse area to receive merchandise from GM trucks in the most systematic way. Sort and segregate the merchandise after unloading. Locate and place the merchandise departmentally. Operated the jack for moving bulk goods to the shelves. Selected the merchandise that needs to be stocked up based on pick sheets. Made sure the merchandise required by the customers is always in stock. Maintenance of the inventory management system.
EDUCATION
North Texas Job Corps
2014-2016
*HS Diploma/Culinary
Kaplan College
2017-2018
*CNA
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