Customer Service Representative
Resume:
MARCIE
DUPAS
*********@***.***
Little Falls, NJ 07424
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening, and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Organized Associate with experience completing projects by leveraging top-notch prioritization and multitasking skills. Resourceful and collaborative with extensive knowledge of maintaining customer relationships, keeping detailed records and promoting excellence in customer interactions. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Service- focused Representative bringing unparalleled skills in customer relations, task prioritization and time management. Motivated to directly and efficiently address customer concerns head-on, develop proactive solutions and implement corrections with efficiency. Proficient in customer service management software with expertise in related roles. Diligent Customer Service Representative skilled at listening to customers, exceeding productivity targets, and maintaining current knowledge of company offerings. Solves problems quickly to retain customers and delivers high level of service in every interaction. Diligent Agent skilled at listening to customers, exceeding productivity targets, and maintaining current knowledge of company offerings. Solves problems quickly to retain customers and delivers high level of service in every interaction.
PROFESSIONAL SUMMARY
Merck Pharmaceuticals - Customer Service Specialist Franklin Lakes, NJ • 01/2014 - 02/2018
WORK HISTORY
Used consultative techniques to understand customer needs and make strategic referrals to business partners.
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Surpassed performance goals by approaching interactions with resourcefulness, organization and customer-centric solutions.
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• Devised innovative strategies to improve customer satisfaction SKILLS
• Customer support
• Sales expertise
• Report preparation
• Complaint resolution
Excellent written and oral
communication
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• Telephone etiquette
• Good communication skills
Warehousing practices and
procedures
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• Customer support
• Exceptional Customer Service
• Document Filing
Passaic Valley Regional High School
Little Falls, NJ • 06/1993
High School Diploma
Passaic Valley Regional High School
Little Falls, NJ • 06/1993
High School Diploma
EDUCATION
Elected Captain of Cheerleading
Team
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• Dean's List 1989-1991
Town Tavern - Bar Manager
Little Falls, NJ • 06/2004 - 08/2015
scores and meet company goals.
Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
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Assisted customers with needs such as opening accounts, depositing or transferring funds, updating account details and signing up for new services.
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Resolved concerns with products or services to help with retention and drive sales.
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Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
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Collected customer feedback and made process changes to exceed customer satisfaction goals.
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Recorded product or service failure complaints and notified appropriate departments.
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Described product highlights and benefits to help guide purchasing decisions.
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Collaborated with shipping department staff to facilitate smooth materials returns to correct vendors.
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Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
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Took payment information and other pertinent information such as addresses and phone numbers to place orders.
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Carried out opening and closing functions to meet operational needs underpinning strong customer service.
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Applied basic sales strategy to engage customers and present solutions to suit individual needs.
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• Maintained financial accounts by processing customer adjustments. Reinforced established quality control standards and followed procedures for optimal customer interactions.
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Developed customer service improvement initiatives that decreased customer wait times by 80%
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Handled over 44 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services
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Followed all safety requirements for alcohol service and maintained network of available ride services for inebriated customers.
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Took customer orders and capitalized on opportunities to sell special beverage and food options.
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Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events.
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Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
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Maximized customer service by training staff, overseeing operations and resolving issues.
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• Consulted with managers to organize special events and promotions. Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
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Closed out cash register and prepared cashier report at close of business.
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Decreased waste, following strict recipes and drink measurement protocol.
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Verona Cedar Grove Dental Associates - Office Manager Cedar Grove, NJ • 04/2008 - 01/2015
Motivated and disciplined employees and implemented new mentoring program, which increased worker morale.
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Upsold daily specials and beverage promotions to exceed daily sales goals.
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Implemented drink prep procedures that significantly reduced wasted stock.
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• Checked ID cards and verified bar guests were of legal age. Adhered to state laws regarding alcoholic beverage services and customer regulations.
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Polished glassware, bussed tables and removed debris to keep customer areas clean.
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Guaranteed optimal beverage stock by assessing inventory and collaborating with owners for corrective action planning to limit expenses.
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Kept alcoholic beverages well-stocked and organized to meet expected demands.
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Crafted popular cocktail menu for customers preferring liquor and spirits to wine.
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Merged productivity initiatives while complying with restaurant policies and procedures.
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Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
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Recruited, hired and trained staff on bar practices, customer service standards and productivity strategies, providing 75% improvement over prior onboarding process.
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Reduced labor costs by improving employee schedules and workflows to capitalize on individual strengths and better meet forecasted customer demands
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Capitalized on opportunities to advance operations and mixology knowledge, enhancing customer service with refined and current expertise
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Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
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Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
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Maintained CRM database with customer updates and report generation.
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Utilized client and staff feedback to maintain customer partnerships and increase revenue.
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Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
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Oversaw quality control and productivity rates to increase revenue and production times.
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Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
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Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
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Developed standard operating procedures for all administrative employees.
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Coached new hires on company processes while managing employees to achieve maximum production.
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• Initiated timely project management within budget constraints for multi-faceted problems concerning executive leaders. Established and developed strong administrative team by delivering ongoing coaching and motivation and fostering career advancement.
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Arranged corporate and office conferences for company employees and guests.
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Managed office operations while scheduling appointments for department managers.
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Evaluated employee records and productivity to complete employee evaluations.
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• Sourced vendors for special project needs and negotiated contracts.
• Coordinated special projects and managed schedules. Prepared meeting materials and took clear notes to distribute to stakeholders.
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• Compared vendor prices and negotiated for optimal savings.
• Maintained computer and physical filing systems. Based in Nwe York City I have done a variety of modeling work, from a detail oriented photo shoot to other beauty photos shoots with Wallpaper magazine to more conventional and editorial shoots. I utilize a page to my modeling portfolio to share updates and if there any latest shoots to date.i also use a vertically scrolling grid to display my modeling work in easy navigate categories, demonstratinh the versatility of my look.i consider myself an alternative model adding to my unconventional vibe leading me to work within a range if indie photograhers.
MODELED FOR COMPETENT AGENCY
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