Customer Service Operations Administrator

COMPUTER S Y S T EMS OPERATOR

BENJAMIN QUIROGA

BERMUDEZ

PERSONAL PROFILE

Experienced computer systems operator

with diverse industry experience in

banking, payroll systems applications,

data backup, end user assistance,

hardware maintenance, system

implementation planning and

information protection.

QUALIFICATIONS

Technical help desk experience

Web content management

Structure query language

Strong customer service skills

Licensed in Personal Lines insurance in

Virginia State

CONTACT INFORMATION

Cell: 571-***-****

******@*****.***

9212 Sprucewood rd

Burke,VA 22015

Frontend Manager (online pick-up)

Giant Foods (2016 - Present)

- Organizes, coordinates and conducts online orders

- Assesses resources and produced deliverables on time

- Prepares reports and schedules

EMPLOYMENT HISTORY

Self employed Partner (Bolivia)

2000-2016

Kropl's Bierhause

Fisrt micro-brewery in Hometown

Neomix Pastina

Grout and thin mortar industry

Pimienta Verde

Disco % Bar

La Nave Net

Web Design

Computer Operations Administrator

Empresa Nacional de Electricidad (Bolivia 1989-

1992)

Worked closer with end user, maintained detailed

administrative and procedural processes to improve efficiency and accuracy, data backup, implemented new systems and hardware installation.

Computer Systems Assistant (Bolivia 1992-1997)

Banco Internacional de Bolivia

In charge of computer operations room, support to users, protect control information, corrective and preventive maintenance of mainframe computer,supervise activities and processes, contributeto the use of new programs and hardware.

Airco Computer Learning Center of Houston

Computer Operations 1985-1986

-Graduated in 1986

University of Houston (UHDC)

Computer Science, 1981-1983

- Did not graduate

PREVIOUS EDUCATION

Universidad Mayor de San Simon

Architecture 1978-1980

- Did not graduate

- Microsoft Office Programs

- Editing copy

- Auto insurance software

- Adobe suite

- Bilingual spanish-english

- Great communication skills

-Customer service experience

SKILLS AND ABILITIES

Product expert agent

Sykes-Sitel (2022 - Present)

Identifies problems and provides solutions and offer answers to solve questions from customers using the given channel of communications.

Contact this candidate