CDL CLASS B driver DOT, Customer Service

Terreka Jackson-Adams

Summary of Skills:

Professional Experience:

First Student

**** ******* *** ***** ****** Park FL, 32065 ********.****@*****.*** Cell: 904-***-****

School Bus Driver

September 2016-Present

•Obtaining a CDL

•Pre-trip & Post-trip the bus for passage safety

•Build a trusting and safe relationship with clients

•Manage and operate the bus

1800flowers

Customer Service call agent

•I assisted customers with their orders

•Transfer calls that needed further assistant

•Help customers with decision making

•Most importantly made sales

March 2014- January 2015

Sitel Work at home

January 2013- October 2013

Customer Service Agent

•Enroll customers in Annul enrollment

•Transfer calls appropriately

•Multitask/ Navigate between several applications

•Manage call trackers

•Assist customers with any concerns they may have

Big Lots, Coconut Creek Pkwy, FL April 2010- March 2012

Customer Service Supervisor

•Assist Manager with opening the store

•Count cash draw before and after shift

•Organize store front display

•Assist customers in their returns and purchases

•Presume write offs of damage goods

ARC Broward, Sunrise, FL June 2008- August 2009

Teacher Assistant

•To ensure a safe and healthy educational environment

•Provided direct care and monitoring of children

•Provided support to the teacher in order to enhance service provision

•Implemented each child’s program plan and activity schedule

Tactical Protection, Miami, FL October 2007- June 2008

Security Officer

•Patrol and secure area

•Operate security camera

•Assist visitors and employer’s as needed

•Answer incoming calls and direct them

•Write up daily reports

Security Service of America, Tamarac, FL Feb 2006- October 2007

Security Officer

•Assist with First Aid, Answer calls and Ensure critical areas

•Prevent property/equipment loss or damage

•Maintain visual surveillance

Urban League of Broward, Fort Lauderdale, FL May 2005- February 2006

Secretary

•Stuff envelopes, proofread letters and retype using Microsoft words, excel, access, power point, and outlook

•Typing 45wpm, made copies, and schedule appointments

•Answer and made calls

•Assist with Empowering Communities, developing children and changing lives

Eagle Fashion Club, Fort Lauderdale, FL December 2004- April 2005

Sales Associate

•Greet customers, make sales, open and close booth

•Hire help when needed, do daily inventory

•Design fashion merchandise for customers as needed

Education:

August 2007-September 2009 Keiser University Fort Lauderdale, FL

Associate of Science Degree in Legal Studies Courses included:

•Family Law

•Real Property

•Contracts

•Legal Research and Writing 1

•Criminal Law

•Wills, Trusts and Estates

•Civil Litigation

•Torts

January 2001- June 2004 Miami Killian Senior High Kendal, FL

High School Diploma

•Outstanding Achievement Award & Certificate in Women of Tomorrow

•Outstanding Achievement Award & Certificate as Senior Class President

Certification

•Certified in nursing assistant (2004)

•Certified in CPR (2004)

•Certified in Security (2006) recertified (2009)

•Certified in HIV/AIDS and First Aid (2004) recertified (2008)

•HIPPA Compliance training (2008)

•Zero Tolerance and Fire Safety (2008)

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