Sales Associate Customer Service
Resume:
Oxon Hill, MD *****
*******@*****.***
PALMA SAUNDERS
OBJECTIVE
To become employed by a company in an o ce-type environment either in an administrative capacity or customer service position. Prefer commuter-friendly jobs for the Washington, DC area. Having over twenty years of work experience, which includes performing job-related duties in an administrative/customer-service capacity. A team-player, hard worker, willing to learn new information, and share with others, readily adapt to changing environments.
SKILLS
● Conflict Resolution
● O ce Administration
● Emergency Preparation
● Sales Problem-solving skills
● Interpersonal Communication
● Training Personnel
EXPERIENCE
Food Lion, Bryans Road, Maryland — Sales Associate April 2015 - PRESENT
● Helped customers locate products by checking store areas for merchandise. Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
● Processed product returns and assisted customers with other selections. Greeted customers, o ered assistance in finding requested items and carried merchandise to the checkout line for elderly/disable customers. Accurately processed POS transactions, returning coin, currency, payment cards and receipts to customers.
● Upselling of 100 or more "Food Lion Feed Boxes" to customers so that proceeds will go to a local area food pantry. Final Outcome: Awarded 2 gift cards by store management.
● Trained and mentored 10+ new and existing employees on solutions on selling strategies, customer relationship management, and advanced product knowledge. C&D Accessories, Temple Hills, Maryland — Sales Associate October 2013 - March 2015
● Engage with customers to build rapport and loyalty. Prepared merchandise for sales floor by pricing or tagging which also includes product display. Small variety convenience store o ering various merchandise for customers before closing its doors permanently in 2015.
● Accurately processed POS transactions, returning coin, currency, payment cards and receipts to customers.
U.S. Agency for International Development, Washington, DC — Administrative Management Services O cer
June 1989- December 2013
● Attended personnel meetings, training sessions to improve skills while learning new policies and procedures. Responsible for training 50 senior and lower-level managers on how to properly prepare performance evaluation sand performance-based awards recommendations.
● Addressed public questions, complaints, requests while giving assistance. Provided escort services to political leaders, important individuals and businesses according to needs.
● Prepared and submitted detailed reports regarding assignments and ongoing investigations. Coordinated operations with other emergency service groups.
● Provided training of 100 employees on correct procedures for building evacuations which included training of "7 area and stairwell monitors" to ensure that we were in total compliance with safety protocols.
EDUCATION
Certificate: Emerging Leaders Program U.S. OPM Federal Executive Institute - Charlottesville, VA - March 19-26,2011
COMMUNICATION
Skilled in training and mentoring new associates on methods and techniques to build customer retention and boost loyalty. Passionate about helping customers and delivering exceptional experiences with every interaction. Goal-oriented individuals versed in greeting high volume of customers and recommending merchandise based on individual requirements.
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