Service Representative Customer

E l i za Dominguez

C u s t o m e r S e r v i c e R e p r e s e n t a t i v e

**** ****** **.

Santa Rosa, CA 95401 707-***-**** **************@*****.*** PROFILE

Dedicated, bilingual, Customer Service Representative devoted to providing quality care for ultimate customer satisfaction. Proven ability to establish and maintain excellent communication and relationships with internal and external customers. Committed to identifying customer needs and delivering effective solutions to all problems. Wide-spread transferable skills in management, sales, and operations. Excellent time management skills. Hardworking. E D U C A T I O N — E XPERIENCE

Santa Rosa High School

Santa Rosa Junior College

Oct 2014- Current

Account Representative Lead • SMC Ltd.

Confer with customers via email or telephone to provide accurate information pertaining to the manufacturing status of their product.

Attend and participate in scheduled customer conference calls, business reviews and customer visits.

Review and manage customer purchase orders reports, as well as assist with other departmental needs.

Perform new employee training for customer service responsibilities.

Interact with internal and external customers to ensure that customer demands are understood and ensure timely

communication and resolution when customer needs are not met. K E Y S K I L L S — COMMUNICATION

Customer Relations – Account Management – Effective Oral and Written Communication Skills (Bilingual) – Innovative Problem Solver

– Adaptability

REFERENCES

[Available upon request.]