Cedric F. Smith

404-***-**** • adt32e@r.postjobfree.com

Qualifications Profile

Solutions-oriented and highly motivated with ability to leverage strong training and experience while excelling in a Networking and Software Implementation role with Secret Security Clearance.

Readily match organizational objectives with available technologies to meet short- and long-range information management goals.

Excel at preserving data integrity through various backup, recovery, and security strategies.

Proven ability to perform comprehensive root-cause analyses while diagnosing management information systems in collaboration with IT Development and Support teams.

Talent for quickly learning new information, procedures, and technologies.

Core Technologies

Environments:

UNIX, Windows, HP Openview, NetExpert

Tools:

REDHAT Linux, ARCMAP, REMEDY, SOLARIS. Solar Winds, Cisco Prime, Proteus, BlueCat

Methodologies:

SEAMARK system, IDNX, STM, SONET, Army Intelligence Surveillance and Reconnaissance (ISR), Promina, ATM, MPLS

Education and Credentials

Certifications

Security Plus ITIL ARCMAP Linux Admin

Professional Development

Cisco Call Manager VOIP/Cisco VOIP NET SHOUT Juniper Router Cisco Router

Brocade Router/Switch Training Promina 800 Marconi ATM Switch, KG-250, KG-250X

Awards

Three Navy Good Conduct Medals Ten Letters of Commendation Naval Achievement Award

Experience Highlights

Software Inc., Nationwide

Network Engineer, 11/2021-Present

The Network Engineer participates and/or leads network infrastructure assessments and site survey projects for the customer enterprise. Travel will include approx. 26 site visits (CONUS) for up to 3 full days and optionally 2 OCONUS site visits (Alaska and Hawaii). The travel is estimated at the equivalent of about 50% per month per year. Expertise in network technologies such as local area networks (LAN),

wide area networks (WAN), intranets, extranets, and other data communications networks including Software Defined Networks (SDN) and Quality of Service. Has technical knowledge of Palo Alto Firewalls, Up Logix LM83(x), Cisco LAN 9500 and 9300s. Familiar with types of cabling, interfaces, and accurate connectivity to other devices including Cat5, Cat6, and Fiber Optics. Ability to add IP addresses. Must evaluate network design and configuration baselines and standards. Performs work that will include a variety of complex features and require multi- or interdisciplinary approaches. Examples of other activities include the following: Evaluate network performance reports and provide network consulting support. Engineer / re-engineer network consistent with customer service level requirements and approved requirements document (i.e., IPv6, multi-VRF, QOS, etc.) Plan logical addressing, redundancy, capacity (logical & physical). Provide technical information for, and final technical editing of, all documents and proposals. Works at an enterprise level and in cross-functional teams to assist with the development of strategic and enterprise plans. Must have great, customer-focused, team-oriented communications and consultative skills, be highly accountable, be self-directed and productive with strong work ethic, be willing to show “presence” and availability on IM during business hours.

AmanoMcgann, Honolulu HI

Systems Support/Field Service Technician, 12/2019-11/2021

This service role works on all aspects (troubleshooting, maintenance, and installation) of Amano McGann’s parking and access control systems installed at various customer locations throughout the region. Interface with customers to show strong organizational practices. Effective communication that creates a collaborative environment with all parties including Clients, Subcontractors, Branch, Support and associated Corporate Team personnel. Research and gain working knowledge via hands on and AMU (online Amano McGann University) on new hardware, devices, and tools to provide better system solutions and installation & trouble shooting efficiency. Provide technical service of automated parking systems, provide timely notification of problems or delays. Assist with project set-up, installation, and customer training. Research and gain working knowledge via hands on and Amano McGann University on new hardware, devices and tools to provide better system solutions and installation and trouble shooting efficiency. Follow and enforce all OSHA safety practices. Complete PCI checklist when servicing applicable service issues. Ensure that work orders are detailed, completed per work order SOP and "signed-off" by the client prior to leaving the work site. Maintain and operate company fleet vehicles in a safe manner. Ensure work area is maintained and well organized. Generate service tickets as needed and follow up with support until the issues is resolved. Provide On-Call after-hours and weekend emergency service as required by our customers (in rotation with our other technical staff). Assist our sales staff in promoting the sale of new equipment where appropriate. Use effective communication that creates a collaborative environment with all parties that the Project Team interacts with, including: Clients; Subcontractors; Branch staff; Support personnel; Corporate staff. All other duties as assigned. Able to work outdoors in all climates and conditions as needed. Maintain a valid driver's license and good driving record. Lift and/or move in excess of 50 lbs on a regular basis and up to 100 lbs on occasion. At times, this position will require kneeling, bending and working on ladders. Able to work with hand and power tools as needed. Also performs Site Manager duties including inventorying, ordering and sending out parts. Supervises Junior technicians and assigns work schedules and duties.

Hospital Corporation of American, United States

Network Engineer, 10/2019-12/2019

Assist with the design, implementation, monitoring, and support of hardware and software to support the division network. This includes, but is not limited to: monitoring routers, switches, and circuits for failures and recommending corrective action. Assist with the creation, implementation, and maintenance of standard operating procedures for equipment installation, configuration support, and division network operations which improve service and repeatability. Assist with maintenance and support of division and facility-level network security equipment, including but not limited to: network equipment, VPN concentrators, and firewalls. Participate in and support division and facility-level technical implementation projects. Provide 24-7 on-call support based on division IT staff rotation and carry a pager as warranted to assist with troubleshooting, coordination, escalation, and resolution of network or security-based incidents, equipment failures, etc. Participate in facility-based IT project planning, as needed. Effectively work with division and corporate IT&S personnel to ensure that division priorities and standards are achieved. This includes, but is not limited to: customer support, corporate network engineering, corporate security, and external vendors to support division and facility operations. Communicate and escalate incidents and requests beyond scope of ability to senior service resources. Coordinate and participate in regular division-wide meetings and workshops with facility technical staff to ensure timely transfer of knowledge which impacts HCA-approved network architecture and security policies. Participate in meetings, committees, and continuing education to improve individual, departmental and organizational performance. Aid and train users on proper use of division and/or facility technology. Adhere to and support HCA IT&S standards, policies, and procedures. Maintain and protect confidentiality with regards to all aspects of patient care and employee information. Perform other duties as assigned. Worked on large scale network uprade and refresh and helped program and install Cisco 39300, 3850, 3750X and 3750G in single and stacked configurations. Installed additional Cisco 2802 and 3702 Access Points. Worked with Proteus Address Manager, Cisco Prime, and Bluecat network tools. Changed and modified network drawings using VISIO. Worked with Palto Alto and Cisco firewalls and Cisco 8510 Wireless LAN Controllers.

CPI Security, South Carolina

Residential Service/Install Technician, 4/2019 – 10/2019

Servicing residential security systems accurately and efficiently. Installing residential security systems accurately and efficiently. Installing Ethernet cat5 and cat6 cabling for equipment. Installing low voltage wiring and equipment. Meeting or exceeding performance goals on a consistent basis. Analyzing, troubleshooting and resolving complex wireless, cellular and network issues. Performing walkthrough of home to determine the optimal system configuration, and to identify up-selling opportunities. Keeping the customer informed at all times of what the service process will entail, whether walls will need to be drilled in order to run wiring, etc. Connecting in-home system up to our central monitoring system, activating system and performing customer demonstration. Maintaining good administrative responsibility by submitting billing and payroll paperwork in a timely and accurate manner. Ensuring the highest level of safety and responsibility in order to avoid injury, property damage or loss of unused materials. Providing exceptional customer service at all times. Consulting with management on any issues or concerns. Cleaning up work area thoroughly. Maintaining all company equipment, including truck, tools, inventory, etc. Maintaining a professional appearance and demeanor at all times.

CACI, Riyadh Saudi Arabia

Onsite Engineer, 12/2017 – 09/2018

In support of the Shared Early Warning System (SEWS) program, be the sole provider of in-country systems engineering/network administration for SEWS in Riyadh, Saudi Arabia and various locations throughout the kingdom. Installs and maintains the (SEWS) network system and coordinates its use. Evaluates complex hardware and software and peripheral equipment for large, complex networks. Manages network performance. Troubleshoots and resolves complex problems to ensure quality transmission service on the network. Maintains and updates system security plans on all platforms. Implements and manages network policies, procedures and standards. Enforces security procedures. Provides direct interface to Saudi customer. Good business communication skills. Effectively translates technical concepts into effective and easy to understand training. Has excellent consulting skills with foreign militaries. Familiar with ISP networks across multiple sites. Experience installing and troubleshooting Cisco 2900 serious routers and 3650 switches. Familiar with TCP/IP, DHCP, VoIP, and VLAN's; GRE Tunnels, Suite B security concepts, routing protocols like OSPF, EIGRP. Experience with configuring VoIP systems using Call Manger Express. Troubleshoot hardware, software, and network issues. Troubleshoot GCCS issues on Solaris servers and Windows 7 platforms. Instructs a class of 10-25 students on subjects ranging from GCCS, maintenance, and Crypto training. Teaches a variety of classes 3-4 times a year. Experience with conducting site surveys to ensure site readiness. Coordination of equipment installation with customer and CENTCOM team members in Colorado. Conduct briefings with high ranking officers and provide updates when questioned. Use Microsoft Visio to update rack drawings. Worked with network monitoring tool Whats UP Gold.

Lockheed Martin, Afghanistan/ IRAQ

Field Service Representative/Operator, 1/2016 – 12/2017

Support a flight team in the comprehensive interpretation of surveillance systems. Administer preventive maintenance, troubleshooting, and overall repair of electronic equipment, which include configuration, networking, software implementation, scripting, and image processing. Serve within confined spaces of extreme temperatures, lifting and carrying up to 50 pounds. Execute site surveys; maintain operational equipment to optimize effectiveness of multiple high priority, spatially dispersed sensor teams; train military personnel proper usage and all preventive maintenance checks and services (PMCS) in adherence to government regulations.

Advise leadership on best practice system feasibility, functionality and capability.

Logos, Afghanistan

Field Service Representative/Operator, 6/2014 – 1/2016

Ensured transparency and continued open communication with CONUS-based development and support teams; instrumental to reporting system readiness and maintenance requirements. Operated as a Contractor and systemized full life cycle installations of Kestrel systems to ensure complete functional and operational components. Administer preventive maintenance, troubleshooting, and overall repair of electronic equipment, which include configuration, networking, software implementation, scripting, and image processing. Serve within confined spaces of extreme temperatures, lifting and carrying up to 50 pounds. Execute site surveys; maintain operational equipment to optimize effectiveness of multiple high priority, spatially dispersed sensor teams; train military personnel proper usage and all preventive maintenance checks and services (PMCS) in adherence to government regulations.

LOGOS, Wiesbaden Germany

Roadrunner System Administrator, 5/2012 – 6/2014

Monitor high speed, high memory data network to guarantee LAN/WAN connectivity; sustained operational stabilization and station cooling of network links, switches, and Cryptographic equipment. Replaced equipment parts as needed, fabricating cables, fibers, and connectors to ensure full system operation.

Venatore, Honolulu Hawaii

Network/VOIP Technician, 7/2010 – 4/2011

Controlled LAN/WAN infrastructure connectivity between internal/external systems in support of all VPN services with detailed network documentation. Directed remote use; secured NIPRNET, SIPRNET, JWICS and dedicated site-to-site VPN connections on a shared public IP network. Created and preserved privacy, data integrity, and authenticity. Oversaw VoIP, analog and digital voice network infrastructure installation; installed network hardware/software, resolving concerns with innovative testing tools and techniques. Trained end-users; administered network security, provided back up for file server data/disks and maintenance for Microsoft and Solaris servers. Worked with network monitoring tool Solarwinds.

Delivered full lifecycle support for USSOCOM Voice communications services in multiple locations for all levels of security classification.

Participated in special projects, service provision, installation, maintenance, and management of the intra-facility LAN/VLAN wiring, equipment, rack installs, cabling, and cat 5 fabrications across multiple facilities.

Puka Enterprises, Honolulu Hawaii

Resident System Support Specialist (RS3), 10/2008 – 6/2010

Controlled data network system operations with switches, hubs, Cisco routers, as well as a variety of Foundry routers, SONET, and DWDM equipment. Strategically cultivated customer relations as the primary technical assistant for system availability; evaluated network performance; developed professional development and network management performance of all staff; conducted rapid resolution of system failures; updated user profiles; enhanced power-off procedures to protect the system during emergencies; modified fiber patches panels to maintain system requirements and performance objectives.

SAIC, Wahiawa Hawaii

NIPR/SIPR IP Lead Network Controller, 10/2004 – 5/2012

Served as a Cyberguard Firewall Manager to solidify maintenance of all Cisco and Juniper routers, interfaces, and firewall bricks; upheld associated logs and records; troubleshot network and loop test circuit issues; and programmed Remedy Ticketing System. Active monitored, controlled and troubleshot the Department of Defence’s Classified and Unclassified Internet networks consisting of over 370 Unclassified Cisco routers and 250 Classified Cisco routers running BGP. Also controlled the backbone that connected the Cisco edge routers to the DISA PACIFIC network. That backbone was Juniper based and used 170 routers running ISIS. Worked with network monitoring tools HP Openview and Solar Winds

Spearheaded Department of Defense active and practice missions, daily posts, firewalls, routers, and conducted trainings for personnel.

Observed the Defense Information Systems Agency (DISA) Regional Network Operations and Security Center (RNOSC) as a Network Controller, partnering with Tech Control and numerous end users to restore complete service.

Remotely managed Fast-lane Crypto Devices, GMF, and Teleport operations with LINKSTAR and LINKWAY modem installations, VOIP, VOSIP and IP-over-satellite transmissions.

ATM RNOSC Controller, 10/1999 – 10/2004

Aided the PAC Systems Control Officer in management tactics, briefing material, network surveillance, trouble ticket creation, and report construction; ensured ATM nodal equipment functionality and circuit fault monitoring. Instrumental in building the DISA PAC ATM network from an initial 4 Nodes located in Hawaii to a network encompassing 40 nodes throughout the Pacific theater. Worked with network monitoring tools HP Openview and Solar Winds.

Primary source of user support, daily center operations, help desk procedures, ticket escalation, documentation control, fault isolation, and service order processing.

Supplied input for performance measures, technical control procedures, emergency operations, ping tests, IDNX network modifications, and automated performance tools.

Eliminated packet loss and latency issues on various networks.

CACI, Wahiawa Hawaii

Promina Network Engineer, 4/1999 – 6/2008

Supervised unclassified PROMINA network for DISA PAC Hawaii encompassing 70 Promina 800 nodes. Analyzed traffic volume to determine route usage levels; resolved network complexities; restored service; and optimized communication between components.

Successfully utilized Unix commands, CSU/DSU's, ADNX's, STM's, Routers, Modems, Cryptographic equipment, HP Openview, Promina and BOS/NOC programs.

Instrumental to IDNX network switch from STM to ATM.

Assisted Department of Defense personnel on network issues and maintained inventory to minimize downtime.

U.S. Navy, Worldwide

Cryptographic Technician Maintenance, 8/1988 – 10/1998

Administered corrective maintenance on analog and digital electronic systems with the oversight of highly classified materials. Read schematic diagrams and identified physical components, including the use of power supplies, amplifiers, circuit wiring, communications circuits, oscillators, filters, meters, oscilloscopes, signal generators, and Boolean Algebra truth tables. Qualified in 2m soldering and also able to troubleshoot electrical circuits to the component level.

Additional experience as Operator for WANG Network Management Center Operator and PC Technician for GeminiTech.

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