Customer Service, Assistant Manager, Conflict Resolution, HR

KEVIN M. MADISON

** ********* ****, ***********, ** 35146, Phone 205-***-****, Email: *******@*****.*** OBJECTIVE

A career focused professional with excellent communication skills and over 20 years of experience in management, retail and customer service seeking to grow and succeed with your organization.

BACKGROUND

● Managerial

● Administrative

● Customer Service

● Creation of Circulation and Distribution Plan

● Resolution and Problem Solving

CERTIFICATION

● Wal-Mart Assistant Manager Training Program

● Wal-Mart Accelerated Hourly Supervisor Development Program EMPLOYMENT

Burlington (3/2022 -) Trussville, AL

Customer Service Supervisor. Responsible for the front of house of the store from cashiers, handling customer issues, training and merchandising. Customer Service Staff (1/2022 -) Publix, Pinson, AL Member of the Customer Service Team. Responsible for maintaining the customer flow office front end. Handling Money Center Request and resolving and fulfilling customer issues to make sure their shopoing experience was a pleasure. Assistant Manager (10/2018 - 12/2021) Polo Ralph Lauren, Leeds, AL Assigned Position - Hiring Manager. Supports General Manager with the day to day operations of the business from front of house to back of house, from customer service, opening and closing store preparations, inventory replenishment, training, hiring, payroll and scheduling.

Assistant Manager (6/2017 – 10/2018) Wal-Mart, Hueytown, AL Front End/Operations Assistant Manager 1/2018 – 10/2018 / Overnight Assistant Manager 6/2017 – 12/2017

Floating Assistant Manager (1 1/2016 – 6/2017) Sam’s Club, Trussville, AL Manager in Training (6/2016 - 10/2016) Sam’s Club, Trussville, AL I am an Assistant Manager for Sam’s Club Market 2, not assigned to a particular store. I fill in where needed if a manager is on leave, vacation or a store has a management position open or is in need of additional staffing. I have assisted as a Fresh Manager

(Columbus, GA, Dothan, AL, Trussville. AL), Overnight Manager (Irondale, AL, Tuscaloosa, AL, Homewood, AL) and General Merchandise Manager (Hoover, AL, Homewood, AL).

GM Support Manager (10/2011 – 6/2016) Wal-Mart, Pelham, AL Responsible for overseeing the GM side of the store from customer assistance, employee inquiries and escalated customer service issues. I worked in a supervisory management capacity filling in, ensuring everyone was in their assigned location, that we had adequate coverage, responsible for overseeing the service desk area and front end, making sure merchandise was returned back to the correct department in a timely manner. I assisted the department managers in their departments making sure everything ran efficiently and reported directly to the Co-Manager covering the GM side. Also, worked as a CSM (Customer Service Manager), Cash Office Associate, Cashier and Overnight Associate.

Area Manager (6/2006 – 8/2011) Check Depot, Birmingham, AL Responsible for overseeing 4 stores, assisting the District Manager and handling the day to day operations of the Tarrant, AL location.

Branch Manager (2/2005 – 5/2006) Check Exchange/Cash Max, Birmingham, AL Responsible for maintaining and managing the day to day operations of the above branch; also, established and managed the expansion to processing internet loans. Assistant Manager (1/2004 – 3/2005) Wal-Mart, Madison, AL Responsible for overseeing the meat, deli, and seafood departments, running the front end, handling customer problems and concerns and making sure the associates are working efficiently. I started at Wal-Mart Pelham as an Overnight Customer Service Manager before entering the Assistant Manager Training Program and becoming an Assistant Manager.

Circulation Manager (5/2003 – 12/2003) The SouthTown Express Newspaper, Birmingham, AL

Responsible for developing and overseeing the circulation and distribution system for the newspaper in its established coverage area and assisted the editor and founder. Divisional Floating Branch Manager (4/2002 – 5/2003) Advance America, Birmingham, AL

Responsible for assisting the District Manager in all areas managerial and administrative including but not limited to staffing, audits and handling problems both internal and external.

Customer Service Representative/Overnight Tele-Banking Specialist (5/2001 – 3/2002) AmSouth Bank (now Regions Bank), Birmingham, AL

Responsible for assisting customers with a myriad of banking issues from balancing inquiries, check ordering, stolen bank instruments, electronic banking, CDs and other bank products.

Customer Service Representative (7/1998 – 4/2001) Bellsouth (now AT&T), Birmingham, AL

Call Center environment, responsibilities were customer service, collections and sales. Store Manager (8/1993 – 6/1998) Casual Male Big & Tall (now DXL) Houston, TX and Birmingham, AL

Responsible for the day to day operation of the store, assisting Regional Manager in Houston, TX and District Manager in Birmingham, AL and inventory, training and store openings in our district.

EDUCATION

Bachelor of Science Degree - Management (1990) Samford University, Birmingham, AL Year Two Juris Prudence Degree (1993) Texas Southern University, Thurgood Marshall School of Law, Houston, TX

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