Yard Driver Customer Service

GR George Ramos

Reynoldsburg, OH ***** 626-***-****

************@*****.***

PROFESSIONAL

SUMMARY

Reliable Manager successful at operating in high-volume, fast-paced environment. Skilled in leading teams to meet objectives on stringent timelines. Empowering leader with superior communication and collaboration abilities demonstrated over 12 years of management performance. SKILLS Complex Problem-Solving

Time Management

Customer Engagement

WMS & Lazer Spot Yard

Management Systems

Workplace Safety

Class A CDL License

Critical Thinking

Hiring and Onboarding

Performance Monitoring and

Evaluation

Lockout/Tagout and Safety-

related work practices

WORK HISTORY AREA MANAGER 11/2021 to CURRENT

Lazer Spot Delaware, OH

Directed workforce planning, customer retention and customer service management for multiple locations.

Oversaw routine maintenance programs and scheduled service to keep equipment functioning at peak levels.

Dedicated to expanding client bases by building lasting relationships. Acquired 4 new Sites within Ohio Valley Region in 8 months. Managing a total of 6 Sites.

OPERATIONS MANAGER 05/2010 to 10/2021

American Spotting Company Of Ohio Columbus, Ohio Promoted positive customer experience through day-to-day supervision and management.

Reviewed shift reports to understand current numbers and trends. Advanced productivity KPIs by leading trainings on procedures and safety practices.

Trained new employees on proper protocols and customer service standards.

Recruited, hired and assisted in training of team members. Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

Conducted Weekly Safety meetings

YARD DRIVER 06/1996 to 04/2010

C&G Enterprises Moorpark, CA

Operated yard truck to move empty and loaded trailers safely throughout yard.

Completed daily equipment checks of fluid levels and monitored equipment for damage or leaks.

Loaded trailers to support government regulations for volume, weight, and transportation safety.

Informed supervisor and shipping lead about shipping concerns to avoid backups.

EDUCATION High School Diploma 06/1994

Providence High School, Burbank, CA

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