Program Manager

Kimberly M. Akins

**** ****** ***** *****

Sparks, NV 89431

Mobile: 775-***-****

Email: ***.*****@*****.***

Bottom Line, Up Front

Professional, accomplished Team Leader/Manager, Global Project/Program Manager, Supplier, Procurement, Business Operations/ILS (Integrated Logistics Support) and Contracts Manager with sure-footed knowledge which drives accomplishments while performing in a myriad of roles. Enduring knowledge and skills gained in the international Aviation, Defense, Space and Global Enterprise Software/Contract Licensing industries.

Core Competencies -Principled, Team-centric, Hands-On leadership - DoD/Commercial Procurement, Program Management -Precise Contract creation & execution - All Inclusive Stakeholder & Communicator for success

-Earned Value Management/LEAN+ CM - Creative, Innovative and Timely Solution Provider

-ISO 9001/9120, Certified Internal Auditor & Manager -US Government Security Clearance: SECRET

Employment Experience:

Tactical Air Support, Incorporated, Reno, NV:

Aviation Logistics/Procurement Manager:

Marshal F-5/CF-5 Aircraft fleet logistics and DoD customer requirements/contracts, flying detachments, etc.

Maintain over 25,000 item portfolio for all F-5/CF-5 jet parts and develop/deploy effective, ISO certified, Inventory Management System within Integrated Logistics Support (ILS-military logistics)

Utilize management, organization, leadership, technical, and aviation logistics skills to develop, deploy and create site/detachment-specific internal and external logistics networks in support to all contractual, high-tempo, Adversarial Flight Operations

Develop and implement critical flight support activities, pro-actively guide efforts of Logistics team, subcontractors, suppliers, vendors, and maintenance departments to resolve all flight support issues ensuring efficient, accurate and safe fulfillment of orders for critical DoD contractual requirements

Employ strong Interpersonal/Leadership skills and abilities to ensure delighted customers while managing multiple roles across myriad small and large scope Government/Military contracted projects simultaneously

Sierra Nevada Corporation, Sparks NV:

Associate Program Manager, Operations:

SNC Operations representative to the internal customer in all things related to the Operational execution of various Defense related Production and Depot program(s)

Develop and foster close contact and open communications with the internal and external Customer organizations to ensure the highest level of operational execution and customer satisfaction related to cost, quality, schedule

Identify the staffing and Operational resource needs of currently assigned and projected programs to ensure proper resource allocations to achieve successful program execution from a cost, quality and overall Customer Satisfaction perspective

Ensure compliance with approved Corporate and ISO 9001:2000 Policies and Processes

The Boeing Company, Seattle WA:

Supplier (Vendor) Program Manager, Boeing Defense, Space & Security (BDS):

Led a communications/process revamp to include customer, supplier(s) and senior leadership in the “bread and butter” programs, which were addled by complacence, when swiftness was needed to deliver on complex and unanticipated customer requirements.

Results led to durable improvements in capture and execution of customer requirements with much improved agility—Success through updated/integrated Logistics Management coupled with instituting and managing supplier Key Performance Indicators and operational metrics.

Operations Procurement Agent- Metallic Parts & Assemblies, Boeing Commercial Aircraft (BCA):

Boeing point-person in establishing and growing professional partnerships with Suppliers and Business Partners for aircraft metallic parts and assemblies across all Boeing Commercial aircraft platforms

Pioneer a common vision for cost, schedule, performance execution and risk across the supplier network. Back it all up with tight performance metrics to drive the value proposition home

Got ahead of the game using real-time review demand analysis, supply, forecasts, and relevant production data to insure no disruptions to just-in-time aircraft production

Practiced and institutionalized Support of the “One Boeing” sourcing strategies to enhance production efficiencies and drive costs out of all 700 series aircraft

Real world victory—Managed both 787 and 737MAX aircraft with outfitting WiFi capabilities ahead of schedule and on-budget

Microsoft Licensing, GP, Reno, NV:

Supply Chain Manager:

Coached and led the Supply Chain team, ranging from 20-100 team members, in the successful execution of all Volume Licensing Electronic and Physical Supply Chain activities in North and South American Operations Centers.

Responsible to the company, writ large, for a “no daylight” bond with Microsoft's top strategic global business partners in developing, executing and innovating multiple supply chain and programmatic solutions for global software licensing delivery and partner operations initiatives, to include; e-Commerce, electronic and physical supply chain initiatives

Invent and bring worldwide COGs (Cost of Goods Sold) reduction efforts to bear at all program and functional levels through collaborative efforts amongst Microsoft business teams, external Business Partners and an extensive global supplier base.

Drive toward supply chain perfection through leading CPE (Customer Partner Experience) and change management activities, program and process transformation, LEAN project management initiatives, metric development/evolution, contractual implementations and strategic evolutionary efforts for all Microsoft licensing and partner programs worldwide.

Supply Chain Program Manager & Supplier Project Manager:

Managed the Americas Operation Center vendor outsourcing initiative of the multi-billion $ Volume Licensing Contract Services business across all Microsoft platforms including all Customer Care operations (10 dispersed call centers throughout North, South and Central America)

Marshaled and led Business Partner performance by defining/developing key performance indicators (KPIs)

Engaged 24/7 in defining and forging top-flight global Microsoft logistics projects and process improvement plans aimed at bolstering business partner efficiency and overall quality; all while assuring adherence to regulatory compliance requirements, i.e. Sarbanes Oxley, revenue recognition rules, etc.

Created and institutionalized the real time metrics reporting infrastructure and its associated tools which provide all Microsoft stakeholders a theretofore unheard-of real time visibility to contract status and business partner performance.

Contract Operations Manager- Americas Regional Enterprise Volume Licensing Operations:

Led teams ranging from 12-80 people in the execution of all Corporate Volume Licensing contracts and revenue recognition activities for the North and South America Operations Center in Reno NV

Microsoft Corporation, Bothell, WA:

Operations Account Manager, Australia & Pacific Asian Countries (APAC Region):

•Tier 1 helpdesk support, Subject Matter Expert, troubleshooter and primary trainer to all Asia Pacific Distributors, Resellers, Suppliers along with Microsoft subsidiary personnel “In Region” for new tools/products/process roll outs, including the initial Corporate-wide SAP implementation and all MOLP

(Microsoft OPEN License Program) Products and physical MS product as well as services.

•Process all Microsoft Open License Program documents for MS License software products purchased and provided physical “license” documents for purchases by all APAC customers residing in region. The APAC region includes Australia, New Zealand and the SouthEast Asia Region.

Professional Training, Certifications & Educational Opportunities:

2020- Massachusetts Institute of Technology: Micro Master’s degree in Supply Chain Management

2020- Certified as ISO 9001, 9120 Internal Auditor

2017- Massachusetts Institute of Technology/Boeing: Certified as an Architecture and Systems Engineering Professional

2016- University of Phoenix: Bachelor of Science, Business

2016- Granted United States Government Security Clearance: Secret

2014- City University: Masters Certification in Program/Project Management

2014- The Boeing Company: Boeing Program/Project Management Certification

2012- Defense Acquisition University (DAU) Coursework:

Fundamentals of Systems Acquisition Management

Fundamentals of Earned Value Management

Contracts: Shaping Smart Business Arrangements

Acquisition Logistics Fundamentals

Fundamentals of Cost Analysis

Intermediate Systems Acquisition Management

2010- Single Engine Aircraft pilot training

2005 to present- Member, Project Management Institute (PMI)

References:

Available upon request

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