Service Representative Customer

Walmart/Spark Delivery/ DriverMay **** -present

• Delivered rush merchandise on tight schedules to meet customer targets.

• Verified deliveries against shipping instructions prior to delivering to customers.

• Grouped and routed deliveries according to designated areas to maintain efficient delivery times.

• Handled merchandise in accordance with product handling standards.

• Drove vehicles safely, obeying traffic laws and transportation procedures to avoid accidents.

Uber/Lyft Driver/ Jan 2019 to May 2022

• Planned most efficient route to destinations to speed up deliveries.

• Documented delivery information, updating after each stop.

• Mapped routes and specific locations using local road knowledge and GPS software.

Hertz/Dollar Rent A Car/ Oct 2016 to Nov 2018

• Improved customer service wait times to mitigate complaints.

• Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

• Informed customers about billing procedures, processed payments and provided payment option setup assistance.

• Upheld quality control policies and procedures to increase customer satisfaction.

Zwicker & Associates P.C./ Jul 2010 to Aug 2016

• Recorded and updated customer personal accounts with accurate contact information.

• Notified customers of delinquent accounts with attempt to collect outstanding amounts.

• Met demands of busy collections group by performing high volume of daily calls.

• Communicated with post office and credit bureaus to track delinquent clients to new addresses.

• Processed payments over phone and set up recurring drafts.

Mann Bracken Attorneys at Law/ Apr 2007 to Apr 2010

• Managed high volume of phone calls and coordinated well-organized appointment schedules.

• Coordinated correspondence between attorneys and clients for active cases and other matters.

• Provided administrative support and conducted research to assist attorneys in civil litigation preparation.

• Helped draft, edit and transmit legal documentation such as motions and letters.

• Provided administrative support to boost firm's document production and legal correspondence.

Bay Area Credit Service/ Feb 2004 to Feb 2007

• Managed approximately 200 plus inbound and outbound calls daily.

• Notified customers of delinquent accounts with attempt to collect outstanding amounts.

• Arranged for debt repayment and established repayment schedule based on customer finances.

• Advised debtors on payment options and set up payment plans.

• Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals.

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