Desktop Support Active Directory
Resume:
Richard Gaffield, Jr.
Fargo, ND 58104
Phone: 701-***-****
*************@*****.***
Education
ITT Technical Institute, Orland Park, IL Graduated 2009
Associates of Applied Science- Computer Network Systems
AWARDS:
●Perfect Attendance Awards
●Dean’s List Award
Technical Skills:
:
Hardware: Software: Certifications:
Routers SQL Server Lenovo Laptop
Switches Exchange Server Lenovo Desktop
Network Interface Card Windows Server 2016/2022 HP laptop
Structured Cabling Linux Hp Desktop
Wireless Access Windows 7/8/10/11 HP Tablet
Hard Drives Microsoft office 365 Dell Laptop
Motherboards Microsoft Visio Dell Desktop
Video cards Dell Server
Random Access Memory
Professional Experience:
Dxc Technology (Microsoft), Fargo,ND June 2021 - November2022
Associate Field Technician
Responsibilities:
●Repair of dell, Lenovo, and hp laptops and desktops and surface devices
●Troubleshoot user account sync issues(Azure and Active Directory)
●Troubleshoot Von connection issues
●Troubleshoot Outlook, Teams, and Company Portal phone issues
●Troubleshoot guest and corporate WIFI connection issues
●A/V troubleshooting of conference rooms(projectors, TVS, etc.
●Troubleshoot user VPN issues
●Troubleshoot and repair user hardware Laptop desktop support
●Troubleshoot and fix 2 factor authentication
●Troubleshoot Repair of dell, Lenovo, and HP laptops and desktops and surface devices
●Troubleshoot user account sync issues(Azure and Active Directory)
●Troubleshoot Von connection issues
●Troubleshoot Outlook, Teams, and Company Portal phone issues
●Troubleshoot guest and corporate Wi-Fi connection issues
●A/V troubleshooting of conference rooms(projectors, TVs, etc.
●troubleshoot and fix user access to company resource
Worldwide Tech Services, Fargo,ND September 2019 - May 2021
Sr. Field Engineer
Responsibilities:
●Repair of Dell, Lenovo, and HP laptops and desktops
●Repair Dell Servers
●Repair HP printers
●Repair Sony and TCL TVS
Collins Aerospace, Jamestown,ND March 2019 - August 2019
Assembler
Responsibilities:
●Built electronic components for airplane cargo systems
●Repaired electronic components for airplane cargo systems
●Diagnosed problems with electronic units being made and sent in for repair
Cyber Broadcasting/Surf Air Wireless, Coal City,IL August 2016- September 2018
Field Tech
Responsibilities:
●Install and repair wireless internet
●Use Ubiquiti and Cambium products
●Install dish network both residential and commercial
●Install EOC based internet
●Install ATA devices
Sat Net, St.Anne,IL May 2016-June 2016
Contractor
Responsibilities:
●Install ubiquity and cambian wireless internet systems
●Remove equipment from houses when they cancel or get delinquent in payments
●Check to see if it is possible to install equipment and get service to a customer before installing anything
Gaffield Technical Services, Bonfield, IL 2005 - 2016
Owner
Responsibilities:
●Establish LAN/WAN’s
●Troubleshoot and Repair computers and systems
●Install Software and peripherals
Contact this candidate