Multi Unit Market Training Manager
Resume:
Steven McKnight
Phoenix, AZ *****
**********@*****.***
To obtain a Managerial or Above Restaurant Level Managerial position that allows me to utilize my strong organizational skills, computer literacy, and ability to forge lasting relationships and work well with others, while tempering individual stars into team oriented champions within either the training, human resources, marketing, or operations spectrums.
Work Experience
Pizza Hut
Restaurant General Manager/Multi-Unit Market Training Manager
March 2021 to November 2022
Responsibilities: Opening and closing the store, verifying previous day cash drops, organizing deposit. Interviewing/Hiring/Training/Managing 25+ team members at all levels including upper management and above restaurant management. Maintaining food cost and guest satisfaction while executing aggressive labor goals, reducing waste and preventing shrink; All without sacrificing service or cleanliness. Managing P&Ls, Scheduling, both staff and inventory shipments through McLane, Pepsi and Crescent Crown. Ensuring weekly inventory validation. Handles sales, forecasting, verifying payroll, invoicing, revenue reporting and managing overall quality of food to remain compliant with company and state safety standards. Responsible for running Front and Back of House, marketing, advertising, filing and driving sales. Last but not least, handling all guest complaints and interactions until staff were suitably trained and empowered focusing on guest satisfaction and retention, both internally and externally.
Manager
Pei Wei Asian Kitchen - Phoenix, AZ
May 2019 to March 2021
Responsibilities: Opening and closing the store, interviewing/hiring/training/managing 20+ team members at all levels including upper management. Maintaining food cost and guest satisfaction while executing aggressive labor goals and reducing waste and preventing shrink, without sacrificing service or cleanliness. Scheduling, both staff and inventory shipments through U.S. Foods and Sysco and ensuring daily protein counts and weekly inventory validation. Handles sales, verifying payroll, invoicing, revenue reporting and managing overall quality of food to remain compliant with company and state safety standards. Responsible for running Front and Back of House, marketing, advertising, filing and driving sales.
General Manager
NYPD Pizza
December 2018 to May 2019
Responsibilities: Opening and closing the store, interviewing/hiring/training new team members. Managing internal guests with an emphasis on the LEAN management style, while handling multiple in house concepts. Maintaining food cost and ensuring the proper execution of recipes. Turning moments into memories for external guests while executing aggressive labor and not sacrificing the guests experience. Scheduling for staff, and inventory across multiple vendors, managing P and L, repairs and maintenance, verifying payroll, invoicing, and managing overall quality of food to remain compliant with company and state safety standards through daily physical line checks and adherence to prep sheets.
Assistant Manager
Pei Wei Asian Diner
October 2016 to December 2018
Responsibilities: Opening and closing the store, interviewing/hiring/training/managing team members at all levels including upper management. Maintaining food cost and guest satisfaction while executing aggressive labor goals and reducing waste and preventing shrink, without sacrificing service or cleanliness. Scheduling, both staff and inventory shipments through U.S. Foods and Sysco and ensuring daily protein counts and weekly inventory validation. Also took part in verifying payroll, invoicing, and managing overall quality of food to remain compliant with company and state safety standards.
Education
Northern Arizona University 2008-2010
Biomedical Engineering
Paradise Valley Community College 2007 – 2008
Music Performance
Paradise Valley High School 2003 - 2007
SKILLS/QUALIFICATIONS:
Proficient in Team Building & Problem Solving
Knowledgeable in Microsoft Office Suites (Power Point, Excel, Word, Publisher, Access)
Type 112+ WPM
Competent writing skills
Excellent interactive and communication skills
Attitude and aptitude to learn additional skills
Ability to organize, manage and prioritize tasks
Attention to detail and pride in work product
Ability to manage multiple tasks and deadlines
Ability to create, encourage, develop and overcome difficult relationships
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