Customer Service
Resume:
Mary Bouchard
adt2ud@r.postjobfree.com
Summary
Customer service professional who brings strong speaking skills.
I respond to customer concerns in a professional manner to assure positive results in a timely manner.
Follow up on customers concerns.
Skills
Resolution of customers concerns in a timely manner
Microsoft 365
Works independently
Handles large volume of calls in a professional manner
Experience
Fieldwork, Schaumburg, IL.
June 2019 to present
Recruiter
Interview candidates for focus groups, if the candidate meets the client’s criteria, they are booked for the focus group.
LaSalle Commercial Mortgage, Elk Grove Village, IL
January 2007 – June 2007
Commercial Mortgage Analyst
Reviewed new commercial mortgages to assure that signatures match the documents, verify accuracy of the commercial mortgage as well as verifying insurance.
LaSalle Bank, Chicago, IL
August 2000 – September 2006
Consumer Lending Underwriter
Underwriter for consumer loans which include second mortgages, auto loans, signature
loans.
Along with being an underwriter,
As a result of cutbacks, I also manned the reception desk, delivered mail, help trained
new employees.
LaSalle Mortgage Norridge, IL
July 1993 – July 2000
Mortgage Customer Service Supervisor.
Assisted customers with concerns with their mortgage.
I also was responsible for the Soldiers and Sailors Act. This allowed the military member to have their loan at a reduced interest rate while they were deployed. I had to follow up once the military member returned. I was also responsible for loans
LaSalle Bank, Chicago, IL.
August 1988 – June 1993
Checking Customer Service Supervisor.
Assisted customers with concerns with their checking accounts. Also maintained the Soldiers and Sailors act.
All positions were at LaSalle Bank. I worked my way to Supervisor, then went on to a new department to learn more and still worked with customers. I helped in each department when the department needed help. It helped me further my career when I assisted in different departments.
In every position, I found it valuable to volunteer in other departments when the opportunity was available.
While working in the various departments at LaSalle Bank, I continued my education. I earned an Associates Degree in Accounting.
Education
Associates Degree in accounting with honors.
Diploma – Medical Billing and Coding with honors.
Activities and Honors
Mentored grade school children after school 3 days a week.
Member of Small Business Association 2008-2018.
Volunteered at Centegra Hospital as a Transport Dispatcher. Also assisted with the payroll for the nurses who were on call nurses.
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