Data Entry Customer Service
Resume:
Sara Jones
Dallas, TX *****
adt2u2@r.postjobfree.com
To add value through quality given dedication and capability to pick up new tasks quickly with minimal training while being an asset to the company.
Authorized to work in the US for any employer
Work Experience
Collector I
Regional Acceptance Corporation - Arlington, TX
June 2020 to Present
Collection of auto loan payments. Inbound and outbound calls. Cold calling. Assisting customer with payment plans, extensions, fee waiver, payoffs. Making plans with customers to cure delinquency on auto loans
• Outbound calling across the country
• Provide great service
• Document and record information
• Proactively multitasking to meet mandatory goals
• Multitasking to be time efficient
Interviewer I
O.R.I - Dallas, TX
August 2016 to February 2020
Outbound / Inbound calls in reference to fed gov program.
● Document and record information.
● Multi-tasking to be more time efficient.
● Meet standards set for service rendered.
Optum/ People Share Richardson, Texas 10/2015 - 03/2016
● Inbound calls to set up appointments for house calls through United Health Care
● Give information on said program
● Assist members by properly transferring to correct department
● Gather information for Practitioners from members Arbitron Rating Dallas, Texas 01/2015-10/2015
● Outbound calling across the country
● Interview recipients
● Include callers in surveys
● Provide great service
● Document and record information
● Proactively multitasking to meet mandatory goals
● Multitasking to be time efficient
Office Manager
Automizer Enterprises - Dallas, TX
January 2010 to September 2014
for the company
● Assist with taxes and other accounting task
● Handle paperwork for properties owned by company
● Navigate through multiple systems at once: Excel, PowerPoint, MS Word and Excel
● Schedule meetings
● Gathered information from the clients
● Disposed of confidential information
● Filing, answering phones, mail handling, and organizing files J Makk's Construction Dallas, Texas
● Clerical services
● Filing and balancing the books
● Billing and collections
● Kept office clean and tidy
● Dispatched appointments to the crew.
12/2011 - 01/2013
Data Entry (LAMP)
Bank of America
June 2010 to May 2011
06/2010- 05/2011
● Provided great customer service ● Resolved delinquencies.
● Receiving inbound calls through automatic dialer
● Applying modifications, payment plans, special forbearances, etc.
● Understanding and informing members of new laws and regulations for individuals location ● Importing schedule information and completion dates into database.
● Data entry (LAMP)
● Maintaining and submitting emails to members
Mortgage Collector I
Rose Int - Carrollton, TX
November 2009 to June 2010
Cold call and receive inbound calls for collections of mortgage loans for BAC. Modify loans. Explain Escrow, insurance, taxes, etc. Assist other reps in OJT . Supervision of other reps in management’s absence. Education
High school diploma
James Madison High School - Dallas, TX
May 2003
Skills
• Proficient in Microsoft Applications such as Word, Excel, etc.; Data Entry Skills; Professional phone etiquette;
Organization; Results Driven; Effective Time Management skills; Self-Initiative; Team Player; Detailed Oriented; and
Ability to Multi-task
• Office Management (5 years)
• Tax Experience
• Interviewing (5 years)
• Cold Calling (7 years)
• Recruiting (5 years)
• Customer Service (10+ years)
• Typing (10+ years)
• Payroll (6 years)
• Accounts Receivable
• Human Resources (5 years)
• Upselling (3 years)
• English
• Administrative experience (7 years)
• Financial Report Writing
• Microsoft Powerpoint
• Microsoft Outlook (10+ years)
• Clerical Experience (7 years)
• Accounts Payable
Certifications and Licenses
Driver's License
Contact this candidate