Sales Associate Assistant Store
Resume:
Karen Kukua
***** ***** **** **., ******, Texas 77396
******@*****.***
EDUCATION AND PROFESSIONAL MEMBERSHIPS
Mascoutah High School Graduate – 1976-1980
Southwestern College Accounting 1982-1983
SUMMARY OF QUALIFICATIONS AND SILLS
Effective problem solver using excellent written and verbal communication skill
Ability to work in a stressful and fast-paced environment while managing multiple tasks
Able to adapt to potential hostile and stressful environment
Outlook
Microsoft Access
Windows XL
Microsoft Excel
Internet Proficient
PROFESSIONAL EXPERIENCE
August 2007 – Present
International House of Pancakes (IHOP)
11555 Fuqua St
Houston, TX 77034 281-***-****
Director of Training (2017-Present)
Trained company policy and procedure
Head of Safety and Sanitation (2017-Present)
Prepared stores for health and corporate inspections
Conducted safety and sanitation inspections for corporate in opening of new restaurants
Project Manager (2015-2017)
Responsible for employee moral
Participate in company functions
Started the Susan G. Komen partnership with IHOP
Represented IHOP at City Functions
Trainer (2015-2017)
Trained new employees
Trained new menu items
Trained guest services
General Manager (2007-2015)
Manage all areas to achieve positive and consistent sales growth
Meeting or exceeding company goals in all profit and loss categories
Manage entire operation of restaurant during scheduled shifts
Ensure all employees adhere to company’s uniform standards
Provide employees with consistent and appropriate feedback
Perform line checks in the galley throughout shifts
Ensure unit is properly staffed
Interview, hire and train employees
Conduct orientations for all new hourly employees
Prepare reports at the end of shift
Prepare food production checklist
Order food, small wares, uniforms and any other products needed
Identify operational opportunities
Approve and sign all food or beverage discounts of any kind
Ensure a safe working and guest environment
Ensure proper company security procedures are in place
Keep immediate supervisor promptly and fully informed of all issues
Complete all responsibilities and performance objectives in a timely manner
Project a favorable image of IHOP to promote its goals and objectives
Assistant Manager (2006-2007)
Reports directly to Restaurant General Manager
Directly Supervising restaurant employees
Managing operations in front and back of restaurant
High concentration on profitability, safety, sanitation and sales growth
Maintaining IHOP’s standards of quality and service
Developing team members
References Available Upon Request
Contact this candidate