General office worker

Candace Baugh

***** ** **** ******, #***• 916-***-**** **********@*****.*** PROFESSIONAL PROFILE

Client-focused professional with 4+ years of customer service experience. Utilizes clinical and coding training to abstract, analyze, evaluate, and identify documentation accurately to approve or deny records for the coding process.

Makes sound decisions and problem-solves with a focus on time management.

Microsoft Office (Word, Excel, PowerPoint).

KEY QUALIFICATIONS

Electronic Health Records (EHR) Payment Posting Scheduling HIPAA Compliance Insurance Verification Insurance Claim Processing EOBs Co-Payments Deductibles Managed Care (HMO PPO POS) Government Payers Third Party Payers Worker’s Compensation Medical Billing Medical Coding ICD-9 ICD-10 HCPCS CPT

Medical Terminology Medicare Medicaid and Tricare CMS 1500 CMS 1450 (UB-04) Fee Schedules EDUCATION

Ultimate Medical Academy

Associate of Science Degree – Medical Billing and Coding, 2019 PROFESSIONAL EXPERIENCE

Service Master Clean – Fort Lauderdale, FL 12/2018 – 01/2019 Janitor

Kept facilities in clean and orderly condition.

Managed time and priorities to ensure duties were completed within established timelines.

Adhered to prescribed cleaning and security techniques and practices.

Acted in a polite and professional manner when approached by clients to answer questions. UPS – Lauderhill, FL 10/2018 – 11/2018

Package Handler

Accurately read labels, verified numbers, memorized and carried out instructions.

Completed tasks in the required time limits with high levels of accuracy.

Documented product, packaging, and order information on specified forms and records.

Examined and inspected containers, materials, and products to ensure that packing specifications were met.

Loaded materials and products into package processing equipment. Stay-At-Home Parent – Fort Lauderdale, FL 08/2017 – 10/2018 Homemaker

Remained deadline-oriented and reliable while adjusting priorities and managing time wisely.

Required to make quick, crucial and often unprecedented decisions.

Able to maintain a fair, consistent set of standards.

Excellent listening and delegation skills.

Successfully foresaw and planned for possible contingencies. Candace Baugh, (Cont.)

Hobby Lobby – Davie, FL 07/2016 – 07/2017

Cashier / Customer Service

Greeted customers, and answered questions regarding services and products.

Helped locate products, checked prices on merchandise, and stocked and organized shelves and displays.

Worked as a team member and provided assistance when needed.

Comfortable working in fast-paced environment with diverse customers and staff members.

Operated a point of sale system, processing cash, credit, and debit transactions. Hobby Lobby – Sacramento, CA 09/2013 – 06/2016

Cashier / Customer Service

Interacted with customers in a positive manner.

Processed retail transactions, accepted payments, answered phones, and stocked shelves.

Demonstrated high level of customer service.

Worked as a team member to ensure customers received the best possible service.

Followed all policies as they related to customer confidentiality. Apple Warehouse – Sacramento, CA 09/2011 – 09/2013 Data Entry Receiver

Received items coming from warehouse and scanned them into the database.

Entered data via keyboard about item into database.

Maintained productivity in a fast-paced environment. COMMUNITY OUTREACH

St. Paul Missionary Baptist Church – Sacramento, CA 11/2002 – 11/2002 Food Bank Volunteer

Provided food and fellowship to members of the Sacramento homeless community.

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