Customer Service Sales

CLINTON GREYLING

Tamarac, FL ***** • 352-***-**** • *****************@*****.***

Professional Summary

Dedicated financial professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. History of building effective relationships with media, customers and internal stakeholders to effectively improve company image. Well-versed in public relations strategies and reputation management..

Skills

• Media relations • PR strategy development

• Branding • Social media marketing

• Communications management • Teambuilding

• Public Relations • Self-motivated professional

• Campaign management

Work History

Investor Relations Consultant, 03/2020 to 04/2021

Splash Beverage Group – Fort Lauderdale, FL

• Monitored marketing content for quality, accuracy and impact.

• Managed service projects from start to finish by finding partners, making detailed plans and executive projects.

• Supported CFO with strategic launch initiatives such as Investor Relation and integrated partnerships.

• Forged strong media relationships to further public relations goals.

• Worked with marketing department on branding strategies.

• Teamed with CEO & CFO to develop brand media relations strategies

• Developed campaigns to increase public awareness of company and engage customers.

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• Wrote and distributed Q&A for all executives to use in face of Fund raising requirement.

• Responded to requests for information from media or designated appropriate spokesperson or information source.

• Oversaw professional social media messaging through content development, follower engagement, social listening, trend analysis and by leveraging competitor research. Engaged in professional networking to maintain strong relationships with communications and media professionals to drive partnerships and effective dissemination of mass communications.

• Produced and distributed internal and external communications.

• Assisted CFO & CEO with cross-department presentations such as investor deck. Director and Head of Sales, 01/2017 to 02/2020

Trends Mergers And Acquisitions LLC – Fort Lauderdale, FL

• Supervised geographically strategic sales and marketing teams to leverage resources for optimized productivity.

• Produced metrics using analysis skills to inform decision-making and strategic planning.

• Developed and implemented strict budgets accounting for unexpected but fully supported operations with most efficient resource use.

• Implemented and managed Customer Relationship Management systems (CRMs) effectively, in order to optimize technology and support healthy client communication.

• Methodically grew and exceeded sales and revenue targets by 150% across 10 quarter during 3 fiscal year.

• Communicated progress of monthly and quarterly initiatives to internal and external sales teams.

• Developed solutions to sales challenges and maximized business opportunities.

• Sold products by developing relationships with network of investor relation professionals.

• Orchestrated successful promotional strategies, boosting revenue 150% in 12 month.

• Accomplished sales goals and boosted revenue by $500,000 through product knowledge and customer relationship management.

• Increased profits through providing excellent customer service, following established guidelines and auditing sales reports.

• Exceeded sales quotas and increased profitability through effective sales strategy and business planning.

• Hired 5 sales representatives over 3 years.

• Built relationships with customers and community to establish long-term business growth. Director of Operations, 04/2015 to 02/2017

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Trends Investments Inc. – Fort Lauderdale, FL

• Oversaw day-to-day production activities in accordance with business objectives.

• Defined, implemented and revised operational policies and guidelines.

• Provided documentation of all processes to comply with regulations and company policies.

• Monitored budget and utilized operational resources.

• Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.

• Achieved team goals through formalized training plans, coaching and performance management.

Kept up-to-date with industry trends and identified areas of opportunity to drive improvements.

• Modernized and improved operational procedures to increase productivity and profitability while tightly controlling costs.

• Set team and individual KPIs and provided regular, actionable feedback.

• Monitored office workflow and administrative processes to keep operations running smoothly.

• Assisted in recruiting, hiring and training of team members.

• Provided exceptional customer service to customers, increasing customer loyalty.

• Increased sales by $1,000,000 by establishing goals, overseeing performance and sales teem .

• Monitored over 10 employees' day-to-day activities and made plans to rectify issues resulting in increased sales.

• Delegated daily tasks to employees, streamlining daily progress and efficiency.

• Managed, trained and motivated sales team and Job titles to continuously improve knowledge and abilities in revers mergers field.

• Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.

• Improved brand awareness by monitoring all marketing campaigns and fostering membership acquisitions and business development.

• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

• Negotiated price and service with customers and vendors to decrease expenses and increase profit.

• Trained new employees on proper protocols and customer service standards. Founder and Director and CEO, 03/2002 to 02/2015

Charms Investments Inc. – Gainesville, FL

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• Negotiated terms of business acquisitions to increase business base, solidify market presence and diversify offerings.

• Developed key operational initiatives to drive and maintain substantial business growth.

• Reviewed individual department performance and worked with leadership to improve processes, procedures and practices.

• Advised on high-level hiring decisions for key leadership positions, conducted senior hire interviews and nominated new board members.

• Studied market to determine optimal pricing of goods and services and to capitalize on emerging opportunities.

• Spearheaded matrix organizational plan with clear roles and responsibilities to enhance processes, maintain quality and enforce regulatory compliance.

• Investigated and addressed business development challenges to proactively mitigate problems.

• Created organization's mission and vision statements for use by all employees. Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.

• Drove implementation of new market expansion to propel business forward and adapt to market changes.

• Created and monitored promotional approaches to increase sales and profit levels.

• Established, optimized and enforced business policies to maintain consistency and highquality standards across industry operations.

• Cultivated forward-thinking, inclusive and performance-oriented business culture to lead industry in innovation and push progress.

• Conducted target market research to scope out industry competition and identify advantageous trends.

• Interviewed, supervised and motivated 10 staff members to achieve optimal productivity.

• Aligned organizational objectives with company mission, increasing revenue, profit and business growth by collaboratively developing integrated strategies.

• Developed innovative sales and marketing strategies to facilitate business expansion.

• Attracted major client, generating $ 2,500,000 in annual revenue under new slaes project.

• Shaped solutions and approaches by leveraging trends in customer marketplaces and industries.

• Aligned operations with client goals by automating sales flow.

• Oversaw business-wide changes to modernize procedures and organization.

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Education

Business Management And Computers

Palm Beach Community College - Palm Beach Florida

Business Management And Computers

Broward Community College - Fort Lauderdale Florida High School Diploma: 1993

Dr Phillips High School - Orlando Florida

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