Day Warehouse Operations Manager

* * * * * I LVER S PUR DR. ALLEN, TX * * * * *

( 9 0 9 ) 7 5 3 - 6 7 4 7 • **********@*****.***

R AYMOND C O R O NA I I I

OBJECTIVE

A challenging and responsible position that will best use my acquired skills and experience in developing and leading teams within Quality Control and Quality Assurance, writing and implementing standards and processes and acquiring and maintaining NSF and AIB Certifications through successful execution of compliance and regulatory audits.

SUMMARY OF QUALIFICATIONS

Preventative Controls Qualified Individual HACCP Certification ASQ Quality Improvement Certification Food Safety GMP Certified NSF & AIB Audit Standards Dietary Supplements, Cosmetics, Pharma, Warehousing Effective interpersonal and communication skills Assertive decision maker Ability to operate in a dynamic environment with multiple priorities Problem solver Strong commitment, vision, and leadership Bilingual, English/Spanish Detail oriented Well organized Skilled in setting priorities CDPH Grade II Water Treatment Operator Department Management

WORK OF EXPERIENCE

2021 - Present Custom Ink Flower Mound, TX

Quality Assurance Manager

• Daily execution of facility and company-wide goals.

• Coordinating schedules, workflow, and problem solving.

• Directly responsible for Quality Assurance, Shipping and Receiving and Inventory.

• Staffing, workflow and schedule smoothness and optimization.

• Focus on metrics quality outputs, accuracy, and defect rates.

• Maintaining strong and healthy relationships with the Inhouse Production Team and collaborators.

• Enhance team member performance through feedback, guidance, training, and systems.

• Leverage the use of data.

• Manage and work towards solid and consistent processes, minimization of costs, reduction of waste, efficiency, cleanliness and achieving full capacity.

• Champion a positive work environment, growth mindset, and employee experience.

• Initiated a cross-site Quality Committee for weekly alignment on processes and opportunities.

• Implemented new processes and procedures for efficiency. 2020 - 2021 Romark Logistics Irving, TX

Quality Assurance Manager

• Oversee three shifts of QA Associates, Leads and Supervisors in a co-pack warehouse environment.

• Responsible for Document Control functions and responsibilities, including control numbers and managing the review and revision history of SOPs and work instructions.

• Oversee the Hold/Quarantine process.

• Responsible for managing the continuous development of the Quality Team.

• Responsible for all customer audits and Corrective Action Responses.

• Lead Quality Auditor for the Waco, Texas site and obtaining NSF and AIB Certifications for the holding of pharma and food products.

• Ensure CAPAs and investigations are conducted properly and in a timely manner.

• Responsible for maintaining the calibration program.

• Conduct weekly department meetings and refresher training.

• Conduct all Good Manufacturing Practices (GMP) training, in both English and Spanish.

• Maintain the Training Matrix.

• Report KPI’s from Quality inspection data. Trend analysis for management review.

• Oversee Non-conformance Reports and deviations.

• Responsible for Change Control and the implementation and verification.

• Responsible for all machine sanitation activities.

• Responsible for interviewing, hiring, and terminating.

• Conduct performance reviews and disciplinary issuance.

• Responsible for the Food Safety/HACCP Program.

2019 - 2020 Revision Skincare Irving, TX

Operations Manager

• Manage day to day warehouse operations that include but are not limited to: Providing leadership to the Warehouse Operations Team to ensure maximum productivity.

• Oversee fulfillment, shipping/receiving/ replenishment, sanitation, and production scheduling.

• Ensure compliance with all Safety, GMP policies/procedures, as well as adherence to PPE/hygiene policies.

• Conduct all Good Manufacturing Practices (GMP) training, in both English

• Setting strategic direction to support the growth of the business.

• Partner with other departments to ensure daily goals for customer shipments are understood and executed.

• International logistics and shipping.

• Generating detailed work instructions, SOP writing and documented training for staff.

• Oversee Facilities Management.

• Develop and implement best practices for daily operations tasks.

• Prepare and deliver performance reviews.

• Work closely with temporary labor agencies to ensure adequate headcount.

• Follow Quality service standards and comply with procedures.

• Cultivate a culture in line with Revision Skincare’s core values. 2017 - 2019 WePackItAll Plano, TX

Operations Manager

Responsible for all aspects of day-to-day operations in a GMP Certified Contract Packaging facility including, but not limited to Production, Warehouse (Shipping/Receiving), Technical, Customer Service, Sales and Quality Assurance/Quality Control.

Responsible for administering the Safety Program and compliance.

Responsible for answering Customer Complaints, Investigations and Corrective Action Responses.

Responsible for ensuring that goods are produced efficiently, on time within budget and to cGMP standards.

Responsible for maintaining an NSF Certification, including annual GMP Compliance Audits and Verification Audits.

Conduct Vendor audits

Manage vendor relationships to achieve the best service and cost.

Developed and maintained excellent customer relationships.

Responsible for mentoring, training and the professional development of supervisors and staff, maintaining appropriate training records.

Review and analyze operational/financial reports to track performance.

Prepare and manage operating budget in cooperation with finance.

Prepare and deliver performance reviews for staff.

Authority and responsibility to execute employee disciplinary action, including termination.

2015 - 2017 WePackItAll Plano, TX

Quality Supervisor

Responsible for Quality Control, Quality Assurance and Sanitation

Implemented Quality Control and Sanitation processes to comply with Audit findings, that included ATP swabbing, QC Receiving and QC Release Processes.

Direct all inspector activities in a contract packaging environment with emphasis on CFR 111, dietary supplements,

Ensure that specifications and Quality procedures are followed.

Responsible for hiring, training, and scheduling of Quality Control Inspectors and Sanitation workers.

Responsible for the environmental monitoring of the plant

Resolve problems as they are revealed through inspection procedures.

Perform annual, merit and disciplinary reviews.

Work closely with Production when non-conformances are presented.

Responsible for training and for maintaining the site training matrix. 2012 - 2015 WePackItAll Duarte, CA

Quality Control Supervisor

Responsible for 25 Quality Control Inspectors in three locations, including out of state.

Direct all inspector activities in a contract packaging environment with emphasis on CFR 111, dietary supplements, Packets, Gummies, Multi-Packs, Tubes, Stick-Packs (Powder and Liquid), Blisters, Powders, Liquids, Tablets and High-Speed Bottling. Kosher, organics, hot fill, wrapping and blending.

Ensure that specifications and quality procedures are followed.

Responsible for hiring, training, and scheduling of Quality Control Inspectors

Resolve problems as they are revealed through inspection procedures.

Perform annual, merit and disciplinary reviews.

Work closely with Director of Production when non-conformances are presented.

2010 - 2012 WePackItAll Duarte, CA

Production Scheduler

Responsible for coordinating schedule status, material flow, capacity requirements, priorities, and shortage resolution.

Successful use of documents and personal observation of work processes and inventories to determine the status of orders and jobs in progress.

Review work orders and staffing plans to help determine what resources are needed and how to allot them.

Document review for completeness and accuracy

Liaison and interface with many departments to keep production priorities progressing.

Efficiently improved the position from a two-person role to a one-person role.

2009 - 2010 WePackItAll Duarte, CA

Quality Control Inspector

Performed production line inspections of materials, product and paperwork to verify compliance with specifications.

Performed line clearances, lot clearances and first-piece inspections.

Created lot breakdowns and finished goods product labels.

Initiated action to prevent the reoccurrence of any nonconformities relating to the product, process and quality system.

Worked directly with other members of the quality team to ensure consistent communication and understanding of relative process events. 2005 - 2009 Cal Fire Santa Cruz, CA

Water Treatment Operator

Responsible for treating potable water and wastewater for a 110 man conservation camp.

Maintained an extended aeration activated sludge plant.

Collected water samples.

Adjusted chemical feed pumps, read meters and performed daily chlorine and turbidity tests.

Kept accurate records and logs.

EDUCATION

2023 (In progress) ASQ -CQA (Certified Quality Auditor) Certification 2021 FSPCA Preventative Controls for Human Food and HACCP Integration for FSMA Compliance – AIB International 2015 Better Process Control School - UC Davis, CA

Microbiology

Aseptic Packaging

Sanitation

Container Handling

2011 - 2013 California State University Sacramento Water Program (potable)

2011 ASQ-CQIA (Certified Quality Improvement Associate) Certification 2010 - 2012 Mount San Antonio College Walnut, CA

Water Technology

06/2010 CDPH Grade II Water Treatment Certification

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