Service Representative Customer
Resume:
Curtis Buford
Sales / Manager / Customer Service Representative
© curtis **********@*****.***
@ 23219 Robbers Nest Dr Spring, 77373
EDUCATION
MARQUIS LEARNING CENTER
Houston, TX
High School Diploma (May 2008)
CAREER OBJECTIVE
Results-oriented professional with 20+ years of experience and a proven
knowledge of customer service and data entry. Aiming to leverage my skills to.
successfully fill the Sales / Manager / Customer Service Representative role at
your company.
EXPERIENCE
CUSTOMER SERVICE REPRESENTATIVE
Alorica, Humble, TX/ Nov 2019- Present
Keep records of customer interactions or transactions, recording details
of inquiries, complaints, or comments, as well as actions taken.
Obtain and examine all relevant information to assess validity of
complaints and to determine possible causes, such as extreme weather
conditions that could increase utility bills.
Complete contract forms, prepare change of address records, or issue
service discontinuance orders, using computers.
Review claims adjustments with dealers, examining parts claimed to be
defective, and approving or disapproving dealers’ claims.
ASSISTANT STORE MANAGER
Mattress Firm, Houston, TX / May 2012 - Oct 2019
Provide customer service by greeting and assisting customers, and
responding to customer inquiries and complaints.
Direct and supervise employees engaged in sales, inventory-taking,
reconciling cash receipts, or in performing services for customers.
Inventory stock and reorder when inventory drops to a specified level.
Instruct staff on how to handle difficult and complicated sales.
Hire, train, and evaluate personnel in sales or marketing
establishments, promoting or firing workers when appropriate.
Perform work activities of subordinates, such as cleaning and organizing
shelves and displays and selling merchandise.
Plan and prepare work schedules and keep records of employees’ work
schedules and time cards.
Review inventory and sales records to prepare reports for management
and budget departments.
SALES. / ASSISTANT STORE MANAGER
Conn's Appliances, Houston, TX /Jan 2001 - Jan 2011
Provide customer service by greeting and assisting customers, and
responding to customer inquiries and complaints.
Direct and supervise employees engaged in sales, inventory-taking,
reconciling cash receipts, or in performing services for customers.
Monitor sales activities to ensure that customers receive satisfactory
service and quality goods.
Instruct staff on how to handle difficult and complicated sales.
Enforce safety, health, and security rules.
Perform work activities of subordinates, such as cleaning and organizing
shelves and displays and selling merchandise.
REFERENCES
References available upon request
Contact this candidate