Marilyn Nixdorf

I have over ** years of Customer Service Over 14 in the Medical Field

Lancaster, PA 17602

adt2rh@r.postjobfree.com

+1-717-***-****

I have the ability to set priorities,exercise them and make sound judgement, I poses attention to details,organizational skills to meet deadlines. Bilingual which at times is very essencial, I am looking for an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day

Authorized to work in the US for any employer

Work Experience

CSR - Customer Service Representative

MAXIMUS Inc-Remote - Atlanta, GA

March 2022 to April 2022

Inbound calls for CDC helping clients calling in for information on COVID-19 to anything the CDC has to resources on. The Center for Disease Control has many resources directing callers on what to do with their special needs and concerns.

CSR - Customer Service Representative

Wolters Kluwer - Remote

December 2021 to February 2022

Assist Clients with Tax Products they are using, via Taxwise and Atx products, Salesforce, live chat are requested to perform duties answer multi phone calls as required. Security Officer

Bronsan Security - Lancaster, PA

August 2021 to January 2022

Insure safety for customers as well as the workplace, help prevent loss of merchandise and assist wherever needed with disgruntle customers to helping customers with their needs. Work closely with Loss prevention on site.

Customer Experience Specialist

BRINKS HOME - Dallas, TX

May 2019 to June 2021

Serviced Customers with all their needs from answering all inbound calls and updating information checking account status, helped with Insurance certification for insurance credits. multiple accounts handled effectively and accurately. activated and deactivated accounts. Customer Service Representative & Security Officer Conestoga View Nursing & Rehabilitation - Lancaster, PA August 2015 to July 2018

As a CSR I greeted all family members, Handed lab specimens going and coming from inside and outside facility. Assisted Vendors when they arrived, paperwork, billing,answered multi phone lines, secured 450 Residents and 800 hundred employees. As a security Officer did the same as well Patrolled 4 buildings. Security Officer/CSR

SOS Security - Lancaster, PA

August 2015 to December 2017

Successfully accomplished shrink reduction at several retail and private companies. Also girded individual loss of theft in companies I was contracted for. Secured all bodies and highly valued items. Customer Service Representative

Penn Medicine Lancaster General Health - Lancaster, PA October 2000 to December 2014

I held many positions, I worked for the communications department as a dispatcher, also as a representative for a family clinic, and as behavior health technician. Education

Certificates in Leadership, management and innovation Institute for Professional and Development - Lgh

2008 to 2011

High school Diploma in General Studies

Theodore Roosevelt Bronx NY

September 1980 to June 1984

Skills

• Loss Prevention

• Receptionist (10+ years)

• Security (10+ years)

• Microsoft Word (10+ years)

• Inventory

• Customer Service (10+ years)

• Typing (10+ years)

• Communications (10+ years)

• Word (10+ years)

• Cash Handling (10+ years)

• Organizational Skills (10+ years)

• Customer Care (10+ years)

• Bilingual (10+ years)

• Customer Support (10+ years)

• CSR (10+ years)

• Call Center (10+ years)

• Translation (10+ years)

• Multi-line Phone Systems (10+ years)

• Office Administration

• Surveillance (10+ years)

• Case Management (5 years)

• Time management

• Computer literacy (10+ years)

• English (10+ years)

• Medical terminology (10+ years)

• Windows (10+ years)

• Hospital Experience (10+ years)

• Microsoft Outlook (10+ years)

• Social Work (10+ years)

• Interpretation (10+ years)

• Spanish (10+ years)

• Multilingual

• Live chat

• Medical Office Experience

• Supervising Experience

• Conflict Management

• Epic

• Medical Records

• Quality Assurance

• HIPAA

• Phone Etiquette

• Insurance Verification

• Crisis Intervention

• Dispatching

• Medical Billing

• Medical Coding

• Clerical Experience

• Office Management

• Microsoft office (10+ years)

• Salesforce Marketing Cloud (5 years)

• Zendesk (6 years)

• Hospitality

• EMR Systems

Languages

• Spanish - Expert

Certifications and Licenses

Security Guard

First Aid Certification

First Aid Certification

Additional Information

Healthcare

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