Account Manager Remote Support

PROFESSIONAL SUMMARY

Service Account Manager with over 12 years of experience in the repair and

maintenance industry. Effective leader who excels at using proven methods to successfully cut costs, streamline operations, and increase productivity. Assertive and enthusiastic, with extensive knowledge of process optimization and an unsurpassed work ethic.

SKILLS

• Schematics Interpretation

• Data Transportation Engineering

• Remote Support Management

• Support Documentation Composition

• Troubleshooting

• Inventory Oversight

• Budget Management

• Time Management

• Safety & Compliance

• Written & Verbal Communication

• Organization Skills

• Staff Management & Mentorship

• Strategic Thinking & Planning

• Microsoft Office Suite (Excel, Word, etc.)

EXPERIENCE

SERVICE ACCOUNT MANAGER KERN USA - ARDEN HILLS, MN 2010 – Current

• Supported team performance by training, mentoring, and motivating a team of employees.

• Supervised workflows and end-user support efforts.

• Designed schedules and delegated daily work to team.

• Managed daily activities and assigned tasks to staff members.

• Utilized proven management techniques to cut downtime and maximize revenue.

• Led new instillation initiatives and monitored KPIs.

• Resolved product issues through consumer testing.

• Maintained consistent service guidelines and ticket resolution.

• Implemented schematics, diagrams, and written and verbal descriptions to effectively solve engineering project issues.

• Validated adherence to best practices, quality standards, and customer specifications.

• Maintained accurate records of all malfunctions, installations, and service calls.

EDUCATION

HIGH SCHOOL DIPLOMA

Burnsville High School

Burnsville, MN

2008

SOME COLLEGE

Argosy University

Eagan, MN

2008-2009

651-***-****

adt2q8@r.postjobfree.com

Apple Valley, MN

BRADLEY CALHOUN

SERVICE ACCOUNT MANAGER

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