Data Entry Service Representative
Resume:
ELIZABETH ESTRADA
Montebello, CA 90640
**************@*****.***
Key Qualifications
Results-driven customer service professional/Administration assistant with more than a decade of experience and a proven track record of working remarkably well with minimum supervision. Responsible and dedicated Call Center Representative trained in answering phones, processing orders and handling questions and complaints from customer's.
Skills
Education Schurr High School, Montebello, California 1995-1999
Software
Computer literacy
Microsoft Outlook, Internet Explorer
Microsoft Word,10 key by touch, Quick Books, Oracle.
Experience
08/2013-Present
Customer Service Representative I, CareMore Cerritos, California
Assist members in understanding their benefits through their Medicare managed care plan. Answer incoming calls within goal marks set. Responsible for addressing complaints and resolving problems. Communicate directly with doctors' offices via telephone, fax and email. Verify patient data and billing information. Strictly maintain customer and patient confidentiality...
Scheduling/confirming doctor’s appointments.
Assist members with referral /authorization process
Assist with changing primary care Physicians/Demographics.
Payment processing of monthly premium.
Assist members with pharmacy/obtaining alternative medications.
Assist members with scheduling/confirming of transportation.
06/2006-08/2014
Sanitary Technician, Octi-Kleen Downey, California
Experience in sanitation and housekeeping/Assisted with community events.
Maintenance City of Montebello public bathrooms.
Knowledge of occupational hazards and standard safety.
12/2010-06/2011
Administrative Assistant/Customer Service Representative, Kelly Services, Santa Fe Springs, California
Customer Service, Filing, Database &, Executive & Administrative Support, Complaint Handling, Data Entry (45 WPM)
Excelled in role requiring the ability to handle a variety of customer service and administrative tasks and resolve customer issues.
Direct interaction Face to face /over the phone assisting customer.
Daily interaction with internal and external customers at all levels via telephone and email, to ensure successful communication via actively listening and probing questions
Data Entry, File, Scan, email documents to proper department.
12/2007-06/2009
Administrative Assistant/Receptionist Joe’s Custom Furniture Frames, Los Angeles, California
*Family Owned Business*
Welcomes visitors by Greeting them,in person or on telephone : answering or referring Inquires
Maintained company mail... Pick up mail and distribute, to all locations by placing them in mail boxes stamp and drop off outgoing mail. - Filing of Invoice documents; Daily Interaction with Walk in customers answering multiple phone lines
Assisted with running company errands.
08/2005-11/2011
Celluphone Inc. Commerce, California
*Headquarters The wireless industry*
Run customer credit/ Maintain approvals.
Answer incoming calls work with client’s to ensure information was actuate
Help customer chose what phone plan would be good for them, by asking probing questions, building rapport with the clients.
File, fax and scam important client documents.
References Available Upon request
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