Program Manager Service Administrator
Resume:
Masood Khan *
MASOOD KHAN
Plano, TX *****
********@*****.***
LinkedIn: https://www.linkedin.com/in/masoodkhan100/ Supply Chain Leader
Value Offer
Self-driven logistics Account Management and Operations executive, with over 20 years of experience and proven strengths in cross-functional global supply chain management, team building, major cost savings, and business process reengineering. Experience includes guiding multi-site / global operations in supply chain, automotive, telecommunications and manufacturing organizations toward ever-increasing excellence. Works well under pressure with a high sense of urgency.
Additional Skills
● Account Management & Business Development ● Global Program and Project Management
● Global 3PL, 4PL, Contract Logistics Management ● Business Strategy, Planning & Analysis
● Continuous Process Improvement Leadership ● Multiple Language Proficiency (English, Hindi, Urdu and Arabic)
● Six Sigma Black Belt and Advisor ● MS Power BI, Salesforce
● Contract and Pricing Negotiations ● Customer Relationship Management
● Product Development ● Go Green Sustainability Consultant
● Strategic Sourcing & Manufacturing ● MS Office (Word, Excel, PowerPoint, Project, SharePoint, Visio)
● Process Mapping, Network Optimization ● Metaverse - Virbela
● PMP, CSCP, Agile Scrum trained ● B2B, SAP R/3 Sales and Distribution, HTML, SPSS, SQL, SAS Notable Career Achievements
Successfully led and expanded solutions for largest technology and automotive customers
Developed customer from Top 20 to Top 3 with Global business expansion within 2 years.
Key member of core team, taking a regional customer business and helping to win and implement a global LLP (Lead Logistics Provider) solution of about $100 million, developing global KPIs and customer solutions still in place over 12 years later.
Key member of two critical turnaround Quality Action Teams in the United States and Mexico, covering 30 percent of the revenue and retaining the business.
Led cross-business unit solution Six Sigma project for one of the largest technology customers, improving cycle time for almost 30 percent of the high-volume shipments to Latin America.
Key member of core customer team that helped turn around performance for a major automobile industry customer, retaining the business and earning Customer Team of the Year award.
Successfully negotiated global scorecards for large major customer across multiple industries. Relevant Experience
Flash Global, Dallas, TX Oct 2018—Present
Director of Client Services
Build and drive client relationships. Strategic and trusted Business Advisor for customers.
Develop strategic solutions by leveraging cross-functional teams.
Identify growth opportunities and coordinate resources to drive those opportunities.
Negotiate contracts, SOWs and pricing agreements.
Manage Commercial initiatives including revenue forecasting, margin management Masood Khan 2
Provide team leadership. Coach and guide client facing teams.
Lead cross functional teams to provide strategic solutions.
Manage performance, continuous process improvements and value recognition.
Communicate at all levels of the internal and client organizations. DHL, Dallas, TX 2002—Sep 2018
Global Program Manager (El Paso 2012-2015, Dallas 2015-Sep 2018) 2012—Sep 2018 Regional Program Manager, Americas (Plantation, FL) 2008--2012
Led logistics solutions for largest technology and automotive customers.
Reengineered global logistics solutions for key global customers.
Conducted global Six Sigma Black Belt / Advisor level process improvement projects.
Achieved millions of dollars in project cost savings.
Developed global KPI processes and worked cross-business units, exceeding customer KPIs.
Conducted regular business reviews with customer senior management.
Negotiated internal and customer required complex supply chain solutions.
Managed largest global LLP program.
Interfaced within the different business units ensuring compliance to customer programs.
Supported customers on export compliance and IATA regulations, including DGR.
Provided Go Green sustainability consultancy to customers and training to colleagues.
Managed customer operational escalation matters cross-functionally across organization.
Earned Customer Team of the Year Award.
Key Account Manager Americas (Plantation, FL) 2006--2008 Program Manager, Latin America and Caribbean Region (Plantation, FL) 2004--2006 Program Manager, Miami, FL (Plantation, FL) 2002--2004
Managed cross-business unit after sales logistics program for large global customers.
Managed a team of support coordinators for customer field engineers.
Served as primary regional interface for largest divisional customers.
Provided major contributions to core project implementation team for a $100 million annual LLP business.
Generated and maintained regular business plans.
Spearheaded continuous process improvements via CAR process.
Guided customer and company management on LLP opportunities.
Led QBRs and improvements in cycle time and cost reduction actions.
Positively impacted 30% of revenue as key team member of two critical turnaround Quality Action Teams.
Successfully implemented export compliance processes, audit procedures and work instructions. Cisco Systems, Inc., San Jose, CA 2000--2001
Project Manager, Multinational Logistics Partners
Managed 3PLs for multinational customers, supporting $500M in annual revenue.
Created streamlined delivery model for EMEA. Developed 3PL network in 33 countries in EMEA and Asia, enabling online tracking, reduced delivery lead times and order processes.
Handled major escalations for Cisco global offices resolving cross-functional issues with IT, global customs, trade, export compliance, finance, marketing and sales.
Spearheaded project proposal and secured project funding to generate $50 million in annual incremental revenue and reduced annual distribution costs by $36 million.
Designed and implemented extranet for international distribution partners, resulting in personal commendation by CEO and Cisco Achievement Program award.
Implemented export compliance procedures for multinational locations
Provided logistics consultative services to Fortune 100 global customers and service providers on international fulfillment and service strategies.
Spearheaded Cisco’s multinational logistics program business development. Added Nordic and Middle Eastern countries and Australia to the program.
Created online tools to reduce process time and quote cycle time by 33% and eliminated up to 4 days of customer inquiry time per order.
Masood Khan 3
3M, Dubai, U.A.E. 1996--2000
Logistics Customer Service Administrator and IT Super User
Successfully provided cross-functional healthcare logistics coordination and order processing for region between Eastern Mediterranean and Asian subcontinent. Implemented e-commerce solution bringing online ordering to 100% and reducing processing time by 50% for several regional companies.
Partnered cross-functionally with MIS, management, sales, accounts, credit, warehousing, shipping and marketing for supply chain solutions and project management
Developed intranet for 3M’s Middle Eastern region. Used as a model by other 3M regions worldwide. Received company’s recognition award.
Received 4 Spot Recognition awards and was rated “Exceptional” in the Management Team Review. Education
Accelerated Management Program – Yale School of Management, 2020
Master of Business Administration (MBA) – Nova Southeastern University, Fort Lauderdale, FL 2006
Bachelor of Arts (BA) in Economics, Minor in Business Administration – Pennsylvania State University, University Park, PA
GCE ‘O’ Levels, University of London
Continuing Education / Licenses & Certifications
AI and Neural networks, Stanford University, CA
Six Sigma Black Belt and Advisor
Project Management (PMP) training
Leadership training
IBM e-Business training
Business Scorecard training
Agile Scrum training
ISO 9001 Quality training
CSCP (Certified Supply Chain Professional) training
Python 3.7 training
Metaverse - Virbela
Civic Affiliations / Associations / Volunteering
Great American Cleanup, Hollywood Beach, Florida (2012)
Trusted World, sorting Hurricane Harvey relief donations (2017)
Feeding South Florida, inspecting, sorting and packaging food donated for families in need (2017)
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