Drupal Content Manager

PHONE 901-***-**** • E-MAIL **************@*****.***

JASMINE SMITH

Professional Experience

February 2021- Present ARG Technologies

Drupal Content Manager

Experience developing web solutions in Drupal and PHP

Daily website fixes and updates for product websites

Hands on experience HTML and CSS

Lead the development and execution of content uploads for US Spirit Brands.

Gives on-going training on all content types and creation of pages in Drupal.

Lead planning and timeline for content upload completion and assisted with keeping deadline set forth by brand.

Assists Brands content team with uploading content to Drupal when necessary.

Created tutorials and Guides for Brands to follow for uploading content for Drupal.

Communicate technical issues from the Brands Content Team to the development team and create tickets when necessary.

Hold weekly meetings with Brands Content team and Development team to track progress and discuss any current or upcoming roadblocks and/or solutions.

Problem Solve any issues that may arise with Brand Content team that may interfere with timeline for launch.

Keep track of each employee’s progress on assigned content and continue to give training when necessary.

Work with Development team to transfer knowledge on new tech deployments from Drupal to the Brands content team.

Keep Brand up to date weekly with progress on content upload and any roadblocks occurring.

Lead, inspire and motivate.

April 2018- February 2021 Liberty Mutual

Sales Associate

Responsible for selling and cross selling book of business for multiple lines of insurance including Property and Casualty, Life and Health.

Supported Sales Representative and Branch Manager with preparation and execution of local marketing opportunities including community marketing, networking and charity events.

Ran key performance indicator data using Excel, Micro Strategy, and other company systems and communications to appropriate stakeholders via multiple mediums (email, PowerPoint, ect)

June 2017- April 2018 TruGreen

Sales Lead

Responsible for conducting sales teams and supporting the management.

Help with recruiting and training sales staff, solving customer complaints and assigning tasks to sales associates

Monitoring sales performance and write reports for senior managers.

January 2017-May 2017 Neiman Marcus

Central Credit Specialist

Rendered Sound Decisions on new credit card applications

Reviewed existing Credit line extension requests

Set up FedEx Pickup for Neiman Marcus and Bergdorf Goodman Merchandise Returns

Jan. 2016 – October2016 TruGreen

Escalation Analyst

Evaluates quality of service provided to customers and develops procedures to minimize customer complaints. Ensures diplomacy concerning customer service-related concerns.

Coaches and develops lawn specialists and trainees. Works with other managers to identify ways to reduce customer cancellations.

Examines associate work for accuracy, neatness, and conformance to best practices as well as company policies and procedures.

Jan. 2014 – Oct. 2015 Scott’s Lawn Service

Quality Assurance Analyst

Ensure effective third-party oversight controls and monitoring.

Analyze Servicing and Default exceptions to identify root causes, systemic errors and make recommendations to mitigate issues, where appropriate.

Demonstrate proficiency in accessing multiple systems, platforms, applications, and data repositories in various data environments.

Education

University of Memphis (B.A. Psychology)

Bolton High School

License

Insurance License- Property & Casualty, Health and Life

Pharmacy Technician License- License to work in Retail Pharmacy as a Pharmacy technician under supervision of Pharmacist

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