Customer Data

Mrs.KANCHAN RAJ MOURYA (KHARONE)

DOB: *th Apr ***7 Mob: 762******* Email: **************@**********.*** Add: Shayam Nagar, Nagpur

Profile Summary

A competent professional with nearly 6 years of experience in Customer management, administration management, process management & team management.

An out of box thinker with proven track record of establishing processes and creating team work environment to enhance productivity innately.

Excellent interpersonal skill with problem solving, logical thinking and analytical abilities.

Currently associated with QUICK HEAL TECHNOLOGIES LIMITED as a Sr. Renewal Executive.

Awarded as a best customer solutions provider in Quick Heal Technologies Limited.

Core competencies

Mapping Clients requirement and co-ordinate, developing and implementing process in line with guidelines.

Assisting to sales team in order to close the deal positively in terms of achieving companys goal.

Assessing the customer feedback, evaluating areas of improvement & providing critical feedback to the associate on improvement and achieving higher customer satisfaction.

Organizational Experience

Company Name : Quick Heal Technology LTD

Designation : Senior Renewal Executive

Duration : 23rd March11 to 21st November 17.

Key Responsibilities :

Taking ownership for queries from first contact to resolution (Handled branch renewal department included territory vidharbha region).

Interacting directly with potential, new and existing clients, development, maintenance and retention of customer relation.

Informing end customer and channel partners about latest updating product and new schemes, sending data to channel partner with the help of portal.

Acting as a single point of contact for Customers Product Registration, Customer Product Renewal, Partner Registration, Partner Status renewal.

Acting as a single point of contact for renewal business process.

Responsible for MIS data with latest updates in order to maintain like partner data, renewal data, partner status.

Taking ownership for queries from first contact to resolution (Handled branch renewal department included territory vidharbha region).

Interacting directly with potential, new and existing clients, development, maintenance and retention of customer relation.

Informing end customer and channel partners about latest updating product and new schemes, sending data to channel partner with the help of portal.

Acting as a single point of contact for Customers Product Registration, Customer Product Renewal, Partner Registration, Partner Status renewal.

Acting as a single point of contact for renewal business process.

Responsible for MIS data with latest updates in order to maintain like partner data, renewal data, partner status.

Accurately updating administrative record of channel partners and promoting product and services, implementing agreed promotional activities.

Company Name : Shri Sai Kaizen Software Pvt Ltd

Designation : Admin Executive

Duration : 9th June10 to 30th Nov10.

Key Responsibilities :

Responsible for Database of employees & Assets.

Responsible for complete life cycle of employee right from joining to exit.

Administered all company benefit programs to existing and new employees, co-ordinate with all departments in the organization.

Identified the staff vacancies, interviewed, and hiring position.

Created and posted internal and external job ads, and maintained relationships with recruiting/staffing agencies for sourcing positions when needed.

Responsible for all day to day activity related to office

PROFESSIONAL QUALIFICATIONS

MBA (Business application) from Annamalai University having specializations Telecom and Banking & Finance in 2010

ACADEMIA

B.Com(CA) from Nagpur University in 2008 with 58%

HSSC from MH-Board in 2004 with 45%

SSC from MH-Board in 2002 with 58

COMPUTER SKILLS

MS-CIT

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