Service Representative Claims Specialist
Resume:
Sensitivity: Confidential
Korie A.A. Roberts
Wesley Chapel, FL 33543
adt2kv@r.postjobfree.com
OBJECTIVE: To contribute to the growth and advancement of this organization. EDUCATION
June ’12- Aug. ’12 Queens College
Queens, NY
Sept. 07- May ‘10 University of the West Indies
Kingston, Jamaica Program: Bsc. International Relations Sept. 00- Jul. 07 St. George’s College
Kingston, Jamaica Diploma received: July 2005
EXPERIENCE
Sept ’21- Present Progressive Insurance Claims Specialist Lead (Commercial Lines)
• Manage, investigate and
resolve large complex
commercial auto claims with
catastrophic injuries.
• Coordinate with management
and defense counsel to
establish litigation strategy
and set appropriate reserves
on each file.
Sensitivity: Confidential
Sept ’19- Sept ’21 Travelers Insurance Bodily Injury Adjuster (Commercial Lines/ TNC)
• Manage, investigate and
resolve complex TNC
litigation claims.
• Coordinate with defense
counsel to establish litigation
strategy
March’17- Sept ‘19 GEICO Bodily Injury Litigation Adjuster
• Manage, investigate, and resolve litigation
claims.
• Coordinate with counsel to determine
strategy on getting claims resolved.
June ’16- March ’17 GEICO
Bodily Injury Adjuster
• Manage, investigate, and resolve claims.
Investigates and evaluate coverage, liability,
damages and settle claims within prescribed
authority level.
• Process soft tissue bodily injury claims in
accordance with the state threshold.
Dec ’14- June ‘16 GEICO
Subrogation Examiner
• Pursue recovery of No-Fault and Property Damage
payments from other insurance companies
• Negotiate Liability on moto vehicle claims
Sensitivity: Confidential
• File and Respond to Intercompany arbitrations
• Correspond with policyholders about their
deductible reimbursement
Dec ’13- Dec ‘14 GEICO
No-fault Examiner
• Process State regulated No-Fault paperwork
• Medically manage No-Fault claims
• Process No-Fault medical bills
June ’12- Dec ‘13 GEICO
Liability Examiner
o Negotiate on Liability with other insurance companies for motor vehicle accidents
o File and respond to NY Inter-company arbitration o Schedule Auto Damage inspections
o Process Property Damage payments
Sept. ’11- June ’12 American Transit Insurance Company Loss Transfer Examiner
• Process medical bills received in the No-fault Department
• Pursue reimbursement of No-Fault payments from other insurance companies
•Negotiate Liability
Sept. 09- May. ‘10 Student Assistant (University of the West Indies Main Library) University of the West Indies
• Restock books on shelves.
Sensitivity: Confidential
• Answer incoming phone inquiries, addressing caller questions and transferring calls to the appropriate areas.
• Assist students in the process of borrowing books.
•
Sept. 08- Sept. 09 Ticket Vendor (Guild of Students, UWI) University of the West Indies
• Sell bus tickets to students utilizing the guild’s bus system.
• Count and account for large sums of cash everyday Aug. 03- May. 07 Customer Service Representative
E- Service Group International
• Provided assistance in answering incoming phone inquiries, addressing caller questions and transferring calls to the appropriate areas.
REFERENCES Available Upon Request
Sensitivity: Confidential
Sensitivity: Confidential
Contact this candidate