Data Entry Customer
Resume:
Eunice M. Escobar
Chicago, IL 60641
**********@*****.***
SUMMARY OF QUALIFICATIONS
Successful, experienced public financial professional with over twenty-nine years of increasing responsibility in public transportation, not-for-profit management, capital improvement programming, and project management.
PROFESSIONAL EXPERIENCE
Solares Home Improvements, Inc. - Chicago, IL
November 2019 – June 2022
General Manager
Managed new and existing customer accounts to ensure accurate and timely delivery.
Served as a liaison between the sales team and customers to enhance the service experience.
Promoted additional services to impact overall profit.
Coordinated project management activities and resources.
Created, maintained, and executed project plans for green building projects.
Functioned as the point of contact and communicated project status to internal and external stakeholders. Visited customers and reviewed project progress directly with clients.
Collaborated with all teams to ensure the planning and activities were executed on time by the project schedule.
Monitored project progress and resolved any issues.
Controlled quality by reviewing deliverables before client delivery and proactively raising flags to solve problems.
Managed change requests for all scope, schedule, or budget changes.
Coordinated task assignments, monitored progress, and ensured proper task completion.
Reviewed customer shipment queries and took immediate action to correct or solve issues.
Suggested improvements in procedures that will increase efficiency to reduce errors and better serve customers.
Answered customers’ phone calls and emails promptly and efficiently.
Represented the company in professional, trade, and governmental conferences and meetings.
REGIONAL TRANSPORTATION AUTHORITY: Chicago, IL
August 2018 – September 2019
Grants Manager
Successfully managed the 187-million-dollar ADA Paratransit Program and the 42-million RTA Agency and Regional Program. Processed Grant Applications to Federal, State, and Local agencies and managed a 100+million program of projects funded under these grants.
Researched opportunities for Federal, State, and local grants. Secured 1.8 million in federal funds annually for the ADA Paratransit Program. 2
Represented Grants Management needs throughout the project in the context of how business processes within the business unit affect more extensive RTA operations.
Coordinated with staff members and the finance department on allocating Federal, State, and local funds to sub-recipients. Attended public meetings, budget hearings, and Funding agencies and sub-recipients Board meetings agencies.
Maintained all grant management records and ensured files were complete
Provided support for annual and special audits related to grant funding and systematic reviews.
Prepared required monthly, quarterly, and annual financial and progress reports for local, state, and federal agencies.
Prepared monthly federal and quarterly state reimbursement requests.
Completed required reporting to comply with the Federal Funding Accountability and Transparency Act (FFATA) and state Grant Accountability and Transparency Act (GATA).
Coordinated process to update the agency's grants procedure manual.
Served as the critical point of contact for the Project Management Team and Implementation Support Team for the RTA ERP system; made decisions regarding the design and usability of system functionalities and interfaces between business units. REGIONAL TRANSPORTATION AUTHORITY: Chicago, IL
September 2017 to August 2018
Program Manager – Innovation, Coordination, and Enhancement Program
Successfully managed the 120-million-dollar Innovation, Coordination, and Enhancement
(ICE) program. Provided operational leadership to hundreds of innovative projects by participating in the ICE project evaluation process as part of the annual business call for projects. Reviewed project applications, Requests for Proposals, consultant selection, contract awards, change orders, project regulations, budget and project timelines, contract terms and extensions, and quarterly report meetings. Processed grant contracts, amendments, and concurrences.
Approved and processed ICE payments and requested reimbursement from federal, state, and local grantors. Organized and staffed bi-annual project status meetings with each Service Board.
Participated in high-level, strategic program planning and implementation, including funding allocation among the Service Boards, project distribution, and funding reconciliation.
Identified stalled ICE projects and developed recommendations for closing out reprogramming or re-initiating these projects.
Reconciled the ICE budget quarterly in coordination with the finance department.
Used Microsoft Project to manage the project and to accurately and timely provide financial reporting, including program allocations, annual and multi-year project budgets, expenses, and program balances by project, funding year, and Service Board. Managed budgets and financial reports to project compliance and reported alignment with available resources.
Provided accurate communications and data reports to Board and other stakeholders. Cultivated and managed relationships with Service Boards staff, project team members, funding organizations, and project participants.
REGIONAL TRANSPORTATION AUTHORITY: Chicago, IL
June 2010 to September 2017
Program Manager – Asset Management Oversight
Successfully managed the Transit Asset Management Pilot program and the TERM Lite project. Issued Requests for Proposals, participated in consultant selection and contract award, updated 3
and maintained data inventory, and collected information from the region’s transit agencies
(Service Boards).
Managed a team of 6 consultants, reviewed consultant progress reports and presentations, processed consultant payment requests and progress reports, produced monthly and annual project progress reports, coordinated Service Board’s project participation and responses to RTA, obtained Service Boards and RTA Board approval of regional State of Good Repair (SGR) needs analysis, Represented RTA at conferences and round tables and provided quarterly and semi- annual progress and financial reports to funding agencies, including FTA, IDOT, and CMAP. Planned, promoted, and conducted Transit Asset Management training for RTA, Service Boards, and partner agencies. Hired and trained interns.
Worked with Service Boards, consultants, and RTA planning and performance measures divisions to implement and monitor SGR performance measures. Researched peer SGR policies, standards, and funding allocations.
Reviewed project-related press releases and responded to media and public requests for information.
Resolved project-related legal, communications, and procurement issues with the General Counsel, Director of Communications, and Director of Procurement.
Applied for FTA-funded Transit Asset Management, Climate Change Mitigation, and Safety grants. Represented RTA at FTA meetings and provided quarterly reports.
Prepared project-related materials and PowerPoint presentations for RTA Board meetings.
Successfully managed the Capital Assets Condition Assessment Inventory Phase I and the Transit Asset Management Pilot project to completion. Published the Final Report and FTA pilot project deliverables and obtained Board approval for the project report. Presented project deliverables to FTA in Washington, D.C., and the industry via webinars and conferences.
Coordinated and hosted National Transit Institute courses. EDUCATION AND TRAINING
Master of Public Administration, Illinois Institute of Technology, Chicago, 2016
Certificate in Public Management, Illinois Institute of Technology, Chicago, 2014
Bachelor of Science-Public Accounting, University of Valle, Cali, Colombia, 1987 PROFESSIONAL ORGANIZATIONS
Conference of Minority Transportation Officials, Chicago Chapter, President Chicago, 2014 – 2018
Conference of Minority Transportation Officials, Chicago Chapter, Treasurer Chicago, 2012 – 2014
AWARDS
Conference of Minority Transportation Officials, July Cunningham Scholarship Award, 2014
American Association of Public Administrators, Chicago Chapter, Public Servant to the Year, 2016
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