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Computer Operator Call Center

Location:
Uptown, Port of Spain, Trinidad and Tobago
Posted:
December 15, 2022

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Resume:

SIMON SANKAR

Communication’s Engineer (Tier *)

SUMMARY

Strategically minded and customer-orientated Network Engineer with 12 years of experience in the field of Telecommunications, Networking, Firewall technologies.

Experience in designing, installing, and configuring enterprise network systems using cisco routers, Catalyst switches, Meraki, and checkpoint firewall.

SKILLS

Avaya Communication Manager Configuration. (SIP, H323, E1, T1, Extensions, coverage path, vectors, VDN, Hunt, Queues)

Cisco routers and switches configuration (VLANS, Spanning tree, Port security, IPSLA, SNMP, VTP, IPSEC, NAT, routing, Voice)

Checkpoint configuration (Policy, Filtering)

Cisco ASA configuration (IPSEC, VLANS, IPSLA, NAT)

Wireshark

Cisco SIP

AAA (Radius, Tacacs+)

Projects

Campus WIFI design and implementation

WAN (MPLS) Upgrade

LAN (Switching) upgrade

Call Center (Cloud) implementation

Admin PBX Upgrade (AVAYA)

Cost Optimization

CONTACT

Email: adt2jl@r.postjobfree.com Address:

Mohepath Trace, St Helena, Piarco Trinidad W.I.

Phone:

868-***-****

PROFESSIONAL AFFILIATION

IT Committee – Aero Services Credit Union

WORK EXPERIENCE

Caribbean Airlines Limited

January 2010 to Present

Senior Communications Engineer

Manages projects for networks operation task and core deliverables.

Responsible for conducting research and advising on long-term planning, network, and voice enhancement.

Manages and improves the company's telecommunications infrastructure (AVAYA Communication Manager, Cisco).

Manage the Call Center Infrastructure, maintain business continuity and resolve issues as quickly and efficiently

Designing, implementing and optimizing the company network in the LAN and WAN infrastructure to ensure business continuity

Maintain all Network diagrams and maintenance documents.

24/7 support.

Work with third-party support and service providers to ensure that SLAs are met.

Managing devices for access, distribution, and core layer

Ensure that the Company Firewall is configured for user access and application filtering. (Checkpoint)

Support CCTV Infrastructure.

Manages first and second level engineer with troubleshooting and problem solving.

Cost saving Planning, design and implementation

Manages Cisco Meraki's infrastructure, design and execute campus wireless.

Develop strong inter department work relationship.

GTECH Latin America Cooperation

September 2007 - December 2010

Computer Operator 2

Support core network services and communication infrastructure including - LAN, WAN, servers, messaging server (Exchange), firewall and troubleshoot network errors and performance problems.

Verify all data are fully backups.

Ensure that anti-virus and security products are up to date and working.

Provide hardware support and asset management for IT hardware.

Troubleshoot network and application problems

Provide helpdesk assistance / monitor hotline calls

Analyzes network design and network security needs, do research, evaluate, make recommendations.

Interact with staff and managers to assess network needs for application connectivity.

EDUCATION

Certifications

IATA Cyber Security

CCS – Cisco Certified Specialist - Enterprise Core

CCNP- Cisco Certified Network Professional R&S

CCNA- Cisco Certified Network Associate R&S

CCENT- Cisco Certified Entry Network Technician R&S

MCSE- Microsoft Certified System Engineer

MCSA- Microsoft Certified System Administrator

MCSA- Microsoft Certified System Administrator (Messaging)

MCP 2.0- Microsoft Certified Professional

ITIL v3 Foundation (Loyalist)

Comp TIA NETWORK +

Comp TIA A+

St. Augustine Senior Secondary Comprehensive School

CXC O’LEVELS

Mathematics, English Language, Social Studies, Technical Drawing, Electrical Technology, Integrated Science.

REFERENCE

Ricky Singh

Senior Network Communications Manager

868-***-****)



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