Computer Operator Call Center
Resume:
SIMON SANKAR
Communication’s Engineer (Tier *)
SUMMARY
Strategically minded and customer-orientated Network Engineer with 12 years of experience in the field of Telecommunications, Networking, Firewall technologies.
Experience in designing, installing, and configuring enterprise network systems using cisco routers, Catalyst switches, Meraki, and checkpoint firewall.
SKILLS
Avaya Communication Manager Configuration. (SIP, H323, E1, T1, Extensions, coverage path, vectors, VDN, Hunt, Queues)
Cisco routers and switches configuration (VLANS, Spanning tree, Port security, IPSLA, SNMP, VTP, IPSEC, NAT, routing, Voice)
Checkpoint configuration (Policy, Filtering)
Cisco ASA configuration (IPSEC, VLANS, IPSLA, NAT)
Wireshark
Cisco SIP
AAA (Radius, Tacacs+)
Projects
Campus WIFI design and implementation
WAN (MPLS) Upgrade
LAN (Switching) upgrade
Call Center (Cloud) implementation
Admin PBX Upgrade (AVAYA)
Cost Optimization
CONTACT
Email: ***********@*****.*** Address:
Mohepath Trace, St Helena, Piarco Trinidad W.I.
Phone:
PROFESSIONAL AFFILIATION
IT Committee – Aero Services Credit Union
WORK EXPERIENCE
Caribbean Airlines Limited
January 2010 to Present
Senior Communications Engineer
Manages projects for networks operation task and core deliverables.
Responsible for conducting research and advising on long-term planning, network, and voice enhancement.
Manages and improves the company's telecommunications infrastructure (AVAYA Communication Manager, Cisco).
Manage the Call Center Infrastructure, maintain business continuity and resolve issues as quickly and efficiently
Designing, implementing and optimizing the company network in the LAN and WAN infrastructure to ensure business continuity
Maintain all Network diagrams and maintenance documents.
24/7 support.
Work with third-party support and service providers to ensure that SLAs are met.
Managing devices for access, distribution, and core layer
Ensure that the Company Firewall is configured for user access and application filtering. (Checkpoint)
Support CCTV Infrastructure.
Manages first and second level engineer with troubleshooting and problem solving.
Cost saving Planning, design and implementation
Manages Cisco Meraki's infrastructure, design and execute campus wireless.
Develop strong inter department work relationship.
GTECH Latin America Cooperation
September 2007 - December 2010
Computer Operator 2
Support core network services and communication infrastructure including - LAN, WAN, servers, messaging server (Exchange), firewall and troubleshoot network errors and performance problems.
Verify all data are fully backups.
Ensure that anti-virus and security products are up to date and working.
Provide hardware support and asset management for IT hardware.
Troubleshoot network and application problems
Provide helpdesk assistance / monitor hotline calls
Analyzes network design and network security needs, do research, evaluate, make recommendations.
Interact with staff and managers to assess network needs for application connectivity.
EDUCATION
Certifications
IATA Cyber Security
CCS – Cisco Certified Specialist - Enterprise Core
CCNP- Cisco Certified Network Professional R&S
CCNA- Cisco Certified Network Associate R&S
CCENT- Cisco Certified Entry Network Technician R&S
MCSE- Microsoft Certified System Engineer
MCSA- Microsoft Certified System Administrator
MCSA- Microsoft Certified System Administrator (Messaging)
MCP 2.0- Microsoft Certified Professional
ITIL v3 Foundation (Loyalist)
Comp TIA NETWORK +
Comp TIA A+
St. Augustine Senior Secondary Comprehensive School
CXC O’LEVELS
Mathematics, English Language, Social Studies, Technical Drawing, Electrical Technology, Integrated Science.
REFERENCE
Ricky Singh
Senior Network Communications Manager
Contact this candidate