Summary

Knowledgeable customer service representative with over 9 years of experience providing valued customer service to the company's most demanding clients and customers. Capable of handling multiple tasks in fast pace environment.

Experience

CDL OTR Truck Driver

Forbes & Forbes LLC • Miami, Florida

07/2021 - 03/2022

Served an average of 50 deliveries per month while driving up to 7000 - 8000 miles per week. Maintained excellent punctuality, customer service, and efficiency, receiving top ratings for 5 months Performed daily and weekly duties such as restocking and managing driver hours Handled and resolved customer complaints concerning product, price, and quality Collaborated with other drivers to ensure the timely shipment of freight CDL OTR Truck Driver

Werner Enterprises • Miami, Florida

05/2021 - 07/2021

Improved equipment maintenance and safety standards by 10%, which resulted in a 5% reduction in maintenance costs

Handled and resolved customer complaints concerning product, price, and quality Maintained thorough knowledge of company products and services, increasing sales by 5 % through upsells and answering customer questions

Performed daily and weekly duties such as restocking and managing driver hours Created detailed logs of each delivery and sent them to department heads, showing exact date and time of delivery, customer name, and invoice number

FCS Team Member

Amazon Warehouse • Miami, Florida

04/2020 - 02/2021

Executed company policies, procedures, and safety standards to ensure the proper cleanliness and safety of the office and equipment

Proficiently managed order picking, fulfillment, inventory, and asset tracking processes, resulting in an annual increase of 2% in revenue

Ensuring that orders are processed, packaged and shipped on time and accuratley. Housekeeper, Maid

SOS Staffing Solutions • Miami, Florida

01/2017 - 04/2019

Helped trained new employees in housekeeping and janitorial techniques and methods a cleaning an average of 30 rooms per week.

Developed a reputation for exceptional housekeeping services and received top ratings for 2 years Cleaned the floors on a regular basis and helped maintain the entire building Provided service for customers who had issues with water, toilets, or in-room cleaning Wrote detailed instructions for how to clean the floors, including the order in which to clean specific areas Luciana Gayle Doctor

adt2j6@r.postjobfree.com / 786-***-**** / 1301 Madison Chase, West Palm Beach, Florida Promoter

Jamaica Producers Group Limited • Kingston

02/2015 - 11/2016

Worked with departments across the company, including marketing and project management, in developing new ideas, initiatives, products, and services

Offered strong customer service skills, keeping customers satisfied and increasing sales by an average of 15% annually

Wrote and delivered presentations to business teams quarterly ways in which to promote new products and services

Customer Service Representative

Kentucy Fried Chicken • Spanish Town

07/2006 - 08/2010

Maintained thorough knowledge of store merchandise and gained extensive knowledge of new and non- traditional product lines

Wrote a monthly sales report, updated it daily, and provided feedback on store performance Operated POS cash register, handling an average of over 200 transactions daily, and counted the money in cash drawers to ensure accuracy Upheld the highest standards of cleanliness and staff conduct and reduced complaints by 2% Communicated with customers daily, provided friendly and courteous service, and answered questions Preparation of food items in accordance to specifications of the recipes provide by the store manager Preparation of ingredients and maintaining inventory level of food items and keeping store and surrounding areas cleaned

Skills

Communication skills, Hospitality, Sales, Front desk, Delivery driver experience, Cash handling, Cashiering, Commercial driving, Customer service, Food service, Time management, Restaurant experience, Documentation review Education

Truck Driving

Road Master Driving School • Miami, Florida

05/2021

Certification for Trucking Driving

Health Care

Center for Career Training • Fort Lauderdale, Florida 10/2019

Computer Science

Heart Trust NTA • Spanish Town

09/2015

Graduated with Honors

Food Preparation

Heart Trust NTA • Spanish Town

08/2003

Graduated in the Top 5

Graduated with distinction

General Studies

Jose 06/1998 Marti Technical High School • Twickenham Park High School Dipolma

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