Data Entry Office Assistant

Dariyonna Aycock

480-***-**** • Phoenix, AZ ***** •*********@*****.***

Summary of Qualifications

Driven college student with exceptional communication, time management, and organizational skills. Experience working in a busy high-school office environment and in a childcare facility. Seeking a promising position to extend my work experience.

Skills

• Strong communication skills

• Analyze/Audit

• Filing and data accuracy

• Spreadsheet management

• Data processing

• Microsoft office suite

• Adobe acrobat

• Analyze and check data for inaccuracies

Work Experience

Triple A Phoenix, AZ

Call Receiver April 2022 - Current

Answer Calls

Work with Avaya Agent

Schedule Tows

Correspond with people through email

Send out Emergency Road Assistant to start or Tow Vehicles

Century Link (contract) Phoenix, AZ

Workforce Management(WFM) Feb. 2021 – March 2022

Monitor Live calls

Submit QA scores

Overseeing staff call volumes

Schedule training

Submit VTO & PTO request

State Of Arizona Phoenix, AZ

Adjudicator (PT contract) Aug. 2020 – Jan. 2021

Review and prepared Claims

Analyze/Audit Claims

Research and Verify Documents

Update information

Made sure Documents was accurate

Process completed documents

Used Multiply programs to Navigate through various programs - Onbase, Guide, APS

Trained new employees

Review employees work to make sure it was accurate before I approved claims

Check emails, respond to emails

U-Haul (contract) Phoenix, Az Aug. 2019 - Aug. 2020

Customer Service (Roadside Assistance)

Navigate and use Multiple programs

Take calls

Communicate and listen to the customer

Take detail notes

Schedule help for the customers when needed

Exceptional Customer Service

Book Hotel Reservation

Schedule Lyft, Uber rides

Order food for the Customers

Make payments with Credit cards

Extend and Cancel contracts

Check files and made sure they are completed

Check employees work and make sure they work is completed

Check emails, respond to emails

Betty Fairfax High School - Laveen, AZ September 2018-April 2019

Office Assistant

Answered incoming phone calls, screen and directed calls to staff and faculty.

Filed and logged school attendance.

Sorted and distributed incoming mail to staff and faculty.

Maintained inventory of office supplies for staff using Microsoft Excel.

Performed basic data entry functions.

Operated office machines, such as photocopiers or scanners.

Worked as a team player in a dynamic and fast-paced environment.

Register Students in school

Education

South Mountain College,

Major – Business

Phoenix, AZ

• Time management

• Avaya agent & SAP workday

• Organizational skills

• Proficient in Excel

• Adaptable to new responsibilities

• Verint

• Kronos

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