Business Analyst

RIYA KADAM

Sr. Business Analyst

Phone: 647-***-**** Toronto, Ontario Email:**.****.*****@*****.***

Summary of Qualifications and skills

●A self-driven expert capable of problem-solving through creative, critical thinking, and analytical analysis.

●Sound Knowledge with more than five years of expertise in business analysis for software projects across various domains, including Retail, Banking, Telecom, and Insurance.

●Demonstrated expertise in the Software Development Life Cycle implementation of the Waterfall and Agile approaches.

●Skilled in gap analysis, test case creation, and understanding business requirements, functional requirements, and system requirements.

●Conducted and led bug evaluation sessions, weekly status discussions, daily Scrum meetings, and Joint Application Development (JAD) sessions.

●Assisting software teams working on Agile projects, such as Product Owner and Scrum Master, by helping to break down tasks, conduct strategic analyses, and remove roadblocks.

●Proven proficiency and hands-on experience in creating Flow diagram, UML diagram (including Swim lanes), Use Cases diagram and description, and Activity Diagram.

●Utilized issue-tracking software like JIRA and Azure Devops.

●Competence in using a variety of work management platforms, including Confluence and SharePoint.

●Created and upheld strategic business process modelling, Requirement Traceability Matrix (RTM), and superior management abilities.

●Effective SQL management of enormous data sets and financial databases and with sound knowledge of ER diagrams.

●Extensive years of expertise in personal and group insurance, banking, retail, and telecom.

●Ad-hoc reports and dashboards were created and supplied utilizing business intelligence tools.

●Significant expertise and experience in managing risk, resolving conflicts, managing budgets, and performing profit and risk analyses.

●Excellent interpersonal and communications skills with efficient stakeholder management and engagement.

●Quick learner with the ability to collaborate or work independently and efficiently under pressure; flexibility and adaptation to work on massive projects with short deadlines.

●Exhibited persuasive, collaborative, analytical, and problem-solving abilities.

●Exhibited close attention to detail and a remarkable ability to prioritize and validate requirements through customer interaction.

●Aided in decision-making and showed strong written and verbal communication abilities.

●Strong proficiency and hands-on experience using Microsoft Office programs like Teams, Word, PowerPoint, and Excel.

●Knowledge and understanding of the Accessibility for Ontarians with Disability Act (AODA) and related regulations and standards.

●Knowledge and understanding of Information Management principles, concepts, policies, and practice

Work Experience

Sr. Business Analyst Dec 2020 – Present

Royal Bank of Canada, Toronto, ON

●Supported and led Release planning, sprint planning, daily scrum, backlog refinement, and retrospective meetings.

●Helped the development teams use the INVEST approach to further break down complex user stories into smaller user stories.

●Created robust acceptance criteria that assisted in carrying out the user stories' quality and compliance testing to make sure they were approved and validated without issue.

●Accurately added issues (Epics, Stories, and Tasks) to the JIRA platform and managed them.

●Worked with the development team and business owners to create documentation for the Project Impact and Process Control Plans.

●Organized cross-team retrospectives and established excellent working connections with the agile development team.

●Led estimation sessions with the development team to provide high-level estimates (Story Points) for the items on the product backlog.

●Contributed to developing critical functional software requirements that would be used to construct use case and process flow diagrams.

●Participated in daily Scrum meetings, sprint reviews, sprint retrospectives, and the tracking of action items for process improvement with the product owner and Scrum master.

●Assisted and aided team in researching cost-effective solutions for process modifications and change management concerns.

●Proficiently used SQL and Microsoft technologies to analyze complex data and offer ways to improve customer interactions and retention rates.

●Supported the transformation of business requirement into user stories for two Agile Scrum teams and one Kanban team.

●Improved comprehension by generating use cases and maintained and documented epics and user stories in Jira.

●Supported backlog refinement and sprint planning activities, including estimating approach, and prioritizing strategies.

●Facilitated Sprint meetings and educated team members about Agile methods and artifacts.

●Assisting with the creation of Burnup-Burndown charts and calculating the team's velocity for daily reports to track progress

●Developed a working grasp of and comprehension of technology, including real-time APIs, data mapping, and UML.

●Aided the business stakeholders and technology partners in developing and polishing project backlog stories aligned with the product roadmap.

Sr. Business Analyst OCT 2019 – Nov 2020

Bell Canada, Toronto, ON

Responsibilities:

●Determined the project's primary stakeholders and the extent of their involvement using the RACI matrix.

●Utilized use cases and user stories to elicit and collect business requirement for the software development.

●Gathered stakeholder viewpoints to produce rigorous business analysis models.

●Worked towards maintaining the AODA standards.

●Led and organized workshops with a broad spectrum of operational stakeholders to detect gaps, underlying issues, and interdependencies.

●Conducted gap and system analysis to find inconsistencies between the present and desired future states and, as a result, offered improvements to better user experience.

●Worked with business owners to evaluate and evaluate potential competitors and current market trends.

●Substituted the product owner's role by refining the product backlog into user stories on JIRA.

●Facilitated Scrum Meetings in the absence of the Scrum Master, assisted in removing obstacles, coached, and clarified issues for the Product Owner and Development Team, and implemented Scrum.

●Improved the team's outcomes by prioritizing and grooming user stories during Product Backlog Refinement meetings.

●Created workflow process documents in web-based collaborative tools like Google Docs, SharePoint, and Confluence.

●Improved the team's output at each sprint's velocity by facilitating daily scrum meetings with the scrum team to analyze the output and identify roadblocks.

●Successfully led sprint planning and review sessions, which occur every two weeks, with the scrum team.

●Improved the end user experience of the product feature by providing the scenarios for the Happy Path, Alternate Path, and Exception Path.

●Documented Use cases and scenarios for the test plans to support and aid the QA teams.

●Aided in logging enhancements and defects in JIRA by following business strategy, regulations, and specifications.

●Helped with the UI and UX Smoke and Sanity testing to ensure stability, reason, and expected behavior.

●Created and maintained decision logs and traceability matrixes.

●Acted as a driver for continual improvement by prioritizing issue fixes for release management and monitoring post-implementation.

●Implemented approved change efforts and recorded change request to aid in increasing team productivity.

●Made several wireframes and process flow diagrams using Visio, Draw.io, and Lucid chart.

Business Analyst Jun 2018 – SEP 2019

BestBuy, Toronto, ON

●Used various business analysis tools and approaches to produce pertinent data analysis to support organizational goals.

●Successfully worked with internal and external stakeholders to implement the project's strategic ambitions.

●Accurately estimated methodologies used to guarantee the completeness of technical requirements, and the accuracy of estimations was consistently upheld.

●Mainly focused on project guidelines and expectations while interacting with key stakeholders and employed appropriate elicitation methodologies to record business and stakeholder requirements.

●Supported the creation of the business standards needed to support these revisions while providing technical information for system development and modification to suit client needs.

●Performed project coordination and assertively identified opportunities, best - practices, strategic initiatives, and areas for improvement with the development leads.

●Developed cross-functional relationships by working closely with product owners and stakeholders to gather input on customer satisfaction concerns, post-launch technical problems, and change management requests also offered post-implementation assistance.

●Effectively developed use cases, specs, and diagrams to give the development and quality assurance teams guidance.

●Succinctly planned and presided over the meeting to go through the strategy, workflow, and design to conclude.

●Supported the QA team's user acceptance testing efforts by concentrating primarily on the issues raised throughout the test, noting any system flaws or bugs, discussing system improvements, and proposing solutions.

●Conducted data analysis, analyzed, and documented business processes, created flowcharts and workflows, and supported other company activities.

●Supported the project management and business development teams in their collaboration and evaluation efforts to ensure the project's success.

Business Analyst Apr 2017 – May 2018

Sunlife Insurance, Toronto, ON

●Successfully worked with key stakeholders to conduct JAD sessions, workshops, and focus groups to gather needs and conduct analysis.

●Successfully drafted agendas and minutes from meetings that were formally recorded and included information about the conversation, action items, and next steps.

●Versed with negotiating with customers, coworkers, and outside vendors.

●Successfully identified, escalated, and resolved issues across several delivery groups to create and carry out risk mitigation.

●Utilized standardized processes and tools to elicit, gather and document business needs.

●Aided in investigating essential issues raised by the requirements analysis to ensure the project was cohesive.

●Experienced leading requirement elicitation sessions with various stakeholders and status and once-weekly checkpoint meetings. Swiftly provided the project manager and the rest of the project team with all pertinent information.

●Experienced modelling process workflows using UML diagrams, including business use cases, system use cases, activity diagrams, class diagrams, and state diagrams.

●Facilitated and led review sessions with the project team and business users as necessary to track defects and participated in verification.

●Assessed, compiled, and created various reports and supporting materials.

●Upheld confidentiality while promptly and productively responding to questions from internal and external stakeholders.

Education

ACADEMIC:

Bachelor’s, MUHS University, India.

CERTIFICATIONS:

IIBA Entry Certificate in Business Analysis (ECBA)

IIBA Certification of Competency in Business Analysis (CCBA)

references available on request

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