Member Team Assistant Store

Alane Jackson

Las Vegas, NV 702-***-**** ***.*****@*****.*** LinkedIn: http://www.linkedin.com/in/alane-jackson-mba-77803a68

SR. HUMAN RESOURCE (HR) BUSINESS PARTNER/ HR DIRECTOR

Employee/Labor Relations Data/Trend Analysis Human Capital Strategy Development High-Performing Teams

Exemplary record in high-quality workforce planning, talent sourcing & performance management.

11+ years’ experience boosting employee morale/engagement and growth in multiple industries (e.g., multi-unit retail operations) by effectively aligning business objectives with employees and management. Change Agent with Master’s in Business Administration, Master’s in Project Management, and deep experience in HR leadership, including recruiting top talent, change management, training/coaching, building teams, and counseling/ consulting with managers; adept at partnering with stakeholders on cross-functional teams, mitigating risks, and enhancing company cultures. Managed 45+ staff, HR services for 26 staff, and $500K budget.

Key Strengths:

Full Cycle Recruitment Diversity, Equity & Inclusion Labor Planning HRIS Implementation Policy Interpretation Onboarding Benefits/Payroll Administration Workers’ Compensation Conflict Resolution Health & Safety Community Relations Talent Acquisition HR Compliance Innovative Empowering Leadership Persuasive Communicator Problem-Solving

Selected Highlights

Decreased attrition rate from 5% to 2.5% and filled all vacancies at Fanatics in four months by devising plan to train and bring in quality talent to lower management turnover; worked collaboratively with general manager, learning and development team, and recruiting team.

Launched two fulfilment sites for Amazon in three months during pandemic by leading team of 24 human resource assistants in establishing a six-week training program for all incoming HRAs.

Filled 12 vacant roles in the market as executive market recruiter at Lowes during company transition by effectively recruiting and onboarding six high-caliber leaders in first nine months of the role; this allowed company to create a bench of leaders in case turnover occurred.

Professional Experience

Fanatics Las Vegas, NV

Human Resource Manager 1/22-Present

Develop and implement HR plans that drive employee engagement at this growing and evolving company with 1100 associates; achieve organizational objectives in the areas of compensation, benefits, employee relations, feedback, retention, talent management, and succession planning. Coach and partner with 25 supervisors and senior managers on employee development and performance management goals. Improved HR capability through cross-functional partnerships with Operations, Safety, and Security, which enhanced processes and programs. Report key employee data (e.g., attendance, recruiting, and productivity KPIs) to spearhead efficient operations.

Reduced employee relations complaints 30% by launching FAN club—an employee-driven engagement team that helps to drive culture in building.

Decreased response times and approvals for ADA accommodations from three days to one day at Fanatics by building and implementing tracker to track LOAs and ADA requests for team and building.

Amazon Las Vegas, NV

Human Resource Business Partner 8/20-1/22

Oversaw execution of multiple HR-related guidelines, policies, and programs, as well as organizational design and culture development; also managed communication, process development, and risk evaluation. Addressed root causes of organizational issues utilizing a systematic approach. Facilitated partnerships with other groups around the company, including Finance and Legal, as well as with HR COEs.

Led numerous leaders to grow and be promoted in new roles by developing a mentorship and development program in collaboration with site leadership and regional managers; hosted site mixers and development classes for 120+ managers; program has helped significant number of people region wide amid the constant movement taking place at the site level.

Improved employees’ mental health by spearheading the development of mental health resources at 5+ Amazon Fulfillment Sites as Regional Sponsor for mental health resource groups; held several events to educate employees on the available mental health resources and ways in which to identify mental health issues; also provided solutions for staff’s families.

Lowe’s Home Improvement, Inc. Las Vegas, NV

Area Human Resource Business Partner 11/18-7/20

Crafted HR management strategies and plans that met business needs. Provided leaders with consultative support with centralized HR functions, such as change management, diversity and inclusion, HRT transformation, succession planning, and talent acquisition. Managed $500K budget.

Advised 15 store managers and approximately 1,200 associates district wide.

Elevated business performance and employee engagement by providing collaborative, creative, and strategic solutions.

Human Resources Manager 11/14-11/18

Drove positive business results by effectively executing HR strategy and guiding leaders on staffing and payroll management. Established market wellness program in three months. Led store to reach 1+ year without employee accident. Served as career facilitator for Southern Nevada Children First.

Trained manager and promoted 10+ employees into assistant store manager positions by effectively implementing a high-performing training program for the market and traveling to stores to train upcoming assistant store managers; provided training in various areas of the business.

Generated $24M in annual sales by successfully advising five-person management team and about 140 associates.

Department Manager 11/11-11/14

Governed all department operations, including HR functions, inventory flow, and merchandising.

Oversaw eight-member team.

Turned around a previously struggling store and led it to achieve a store record of a three-quarter bonus payout along with record shrink results; also improved EOS results with minimal store turnover; achieved this by creating an inventory control/audit program that enabled managers to better identify missing products and product gaps.

Earlier Roles Include:

Loss Prevention Manager, Las Vegas, NV (11/08-11/11)

Education

Master’s in Project Management – DeVry University, Las Vegas, NV (2019)

Master’s in Business Administration – University of Phoenix, Las Vegas, NV

Bachelor’s in Criminal Justice – University of Nevada, Las Vegas, NV

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